Seemingly normal day. Customer 1’s husband was asking questions so I was answering him and ignoring her random mutterings. They chose a dog door. Later, the wife brings it back to exchange for a bigger size. Huge note here, we don’t keep customer information in our system. We never take addresses and our store will never call a customer unless asked.

Me: Sorry that one didn’t work, this one should be good though.

Customer: I guess its good for you because now I have to pay more money.

Me: It won’t be too much.

(Put in small item as a return, the system then prompts for a name, and then later a phone number.)

Me: Can I get your name for the return? (at this point the customer looks shocked and immediately raises her voice)

Customer: I’M NOT GIVING YOU MY NAME I HAD MY IDENTITY STOLEN

Me: I’m sorry, I just need a name for the return. Even a nickname.

Customer: I GOT MY IDENTITY STOLEN YOU DONT NEED ANYTHING

Me: We don’t use this information unless absolutely necessary, and it is rarely used. Company policy says that I need it to do your return.

Customer: YOU ARENT GETTING ANYTHING I HAD MY IDENTITY STOLEN (goes on saying random things and generally being angry)

Me: (looks at my manager) ok just… what do I even do here?

Customer 2: (after customer 1 leaves, customer 2 walks up with purchases, looking at me with eyebrows raised) well, that was a weird one.

(I have no idea why this crazy lady felt the need to yell at me in front of a lineup, when earlier I made sure to explain that returns require a name and number.)

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