I have just published a new book on Amazon Createspace (Kindle in a few days) entitled Words of Power: A Guide for Ordinary People to Calm and De-Escalate Aggressive Individuals.
This book is part of my series on de-escalation of aggression, but unlike my previous works, which were all focused on specialty professions who must face aggressive and emotionally disturbed individuals on a regular basis (be they police, EMS, social services, hospitals, etc), this book is for ordinary people who may occasionally be confronted with such an individual.
It is a "honed-down" book - with the help of a number of critical readers, I removed anything that is not likely to occur, and retained the information that everyone should know when facing an angry, or worse, an enraged person.