The Covid-19 pandemic shattered the status quo in 2020, and this year will provide no guarantees for retailers, restaurants and other physical experience providers either. You must leave no stone unturned when it comes to customer retention, and self-checkout represents one stone to consider for all revenue-constrained businesses — which make up most businesses today.

This is not speculation. Through our 2021 State of Self-Checkout Experiences report, we found that the majority of 1,000 surveyed...