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Customer Service: The Art of the Impossible
This fictional portrayal is a humorous look at corporate retail trying to serve their two masters, Customers and Stockholders. Customers want to give up as little amount of money as possible. Stockholders want customers to spend as much money as possible. Corporate tries to please both masters. The brave savvy heroic customer service associate keeps the enterprise going. The customer service associates are the heros and heroines.
This book is a humorous view of Customer Service. The problem of wrong customer service occurs before the customer enters into the business to engage in a service or a product. The analogy is that there is a hole in the dam and there is water damage downstream from the dam. Everyone is concentrating on managing the downstream damage, rather than fixing the hole in the dam. The hero, the customer service employee, has the solution to all poor customer service issues. I use humor and make the employee empowered to stop poor customer service before the customer utters the first word. I introduce a way that will solve all the Customer Service issues.
This book is a humorous view of Customer Service. The problem of wrong customer service occurs before the customer enters into the business to engage in a service or a product. The analogy is that there is a hole in the dam and there is water damage downstream from the dam. Everyone is concentrating on managing the downstream damage, rather than fixing the hole in the dam. The hero, the customer service employee, has the solution to all poor customer service issues. I use humor and make the employee empowered to stop poor customer service before the customer utters the first word. I introduce a way that will solve all the Customer Service issues.
249 pages, Paperback
Published December 9, 2020
About the author
Don Ruff
4 books2 followersDonald Ruff currently lives in Marshallville, OH with his wife, 2 cats in a house surrounded by 700 varieties of hostas. Due to constantly being asked to dig holes for the new hostas his wife purchased, Donald has turned to the arduous task of keeping busy being a writer of humorous fiction. This way Donald can postpone the hole digging activity while he secretly takes a nap.
One review of Donald is that he writes humorous stories about everyday life. He turns those stories around in his head and writes a complete book blending all the stories into one exciting adventure.
Donald a tremendous amount of fun turning the excess happy endorphins in his brain into words in a book that make people laugh.
Donald is usually saying, "It's not as bad as it seems. It's worse than what is seems." How Donald is able to turn every situation into a humorous story is a mystery to his friends.
Donald's friends are hoping they never appear in any of his books.
One review of Donald is that he writes humorous stories about everyday life. He turns those stories around in his head and writes a complete book blending all the stories into one exciting adventure.
Donald a tremendous amount of fun turning the excess happy endorphins in his brain into words in a book that make people laugh.
Donald is usually saying, "It's not as bad as it seems. It's worse than what is seems." How Donald is able to turn every situation into a humorous story is a mystery to his friends.
Donald's friends are hoping they never appear in any of his books.
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