This step-by-step handbook for both records managers and librarians covers both paper and electronic materials. Chapters include: understanding records management; analyzing your record keeping needs; designing a system to meet those needs; creating and capturing records; setting retention and disposal criteria; maintaining records and assuring integrity; providing access and controlling use; practical business and managerial issues.
Overly dense when it doesn't need to be and not thorough enough when it does. As far as books about records management go though, it's one of the best. Sadly, that's not saying much it seems.
A good introduction to the principles of records management. Required reading for anyone undertaking a degree in records/archive/information management and also very useful for practitioners.