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Communicating at Work
In today's competitive workplace, your ability to communicate is your most important business skill.
This valuable handbook to better business communication can help you develop the skills you need to succeed. Using real-life examples, it offers practical, easy-to-use instruction in writing effective memos and reports, making memorable presentations, and leading productive meetings. It also introduces key telephone skills, shows you how to interpret body language and personal communication styles -- and teaches you the critical listening and questioning skills you need to get ahead.
Whether you're a top manager trying to lead a large organization or one of the millions of people who actually get the work done, Communicating at Work can help you be more effective, get more of what you want out of work, and improve your chances for success.
This valuable handbook to better business communication can help you develop the skills you need to succeed. Using real-life examples, it offers practical, easy-to-use instruction in writing effective memos and reports, making memorable presentations, and leading productive meetings. It also introduces key telephone skills, shows you how to interpret body language and personal communication styles -- and teaches you the critical listening and questioning skills you need to get ahead.
Whether you're a top manager trying to lead a large organization or one of the millions of people who actually get the work done, Communicating at Work can help you be more effective, get more of what you want out of work, and improve your chances for success.
- GenresNonfictionAdult
272 pages, Paperback
First published January 1, 1993
12 people are currently reading
39 people want to read
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Displaying 1 - 5 of 5 reviews
December 14, 2017
I used the Kindle edition in my Leadership Strategic Communication grad class. It was fairly readable, but had some dry spots. I found the communication models the best takeaway from the book.
June 25, 2020
When I was in 4th grade there was a kid who was forever stealing my jokes (as if I hadn't stolen them myself). I'd come to class, tell a joke, and the first thing I know, he's on the playground passing them off as his own! Drove me nuts. I feel like Alessandra may be a victim of the same thing. There was little new information in Communicating At Work. It could be that subsequent communication books stole his ideas. I didn't come away with much.
Notes:
The very definition of managing is to get things done through other people
Almost every problem, every conflict, every mistake, and every misunderstanding has it its most basic level a communication problem
Chapter 1: Future Perfect Communication
The words used are the least important element in communication. Personal note: Really?
If he's interested in facts and figures and you're giving him emotional high drama, you're transmitting on the wrong frequency
Chapter 2: Personal Communication Styles
In ancient Greece, the physician Hippocrates studied the human psyche as well as the body and deliver his concept of four temperaments, choleric, phlegmatic, sanguine, and melancholy
Carl Jung: intuitor, thinker, feeler, sensor
Diagnostic
* Inderectness vs. Directness: tendency to move forward or act outwardly when influencing others
* Supporting vs. controlling: are people or tasks their priority?
1. Socializer,
2. Director,
3. Thinker,
4. Relater
Chapter 3: The Four Syles
Chapter 5: Active LIstening
Personal note: I like one thing Alessandra suggests. Poor communication isn’t necessarily a matter of skill, but rather not taking the audience profile into account
Funnel technique: start by asking broad, general questions, and then narrow your questions as you get specifics
Chapter 7: Making sure with Feedback
Chapter 8: Conflict Resolution
Chapter 9: Projecting a Powerful Image
The total image you project to others consider status of many things: first impressions, depth of your knowledge, breadh of your knowledge, enthusiasm
Chapter 10: The Power of Nonverbal Communication
Chapter 11: It's How you Say it
Chapter 12: Communicating through
Chapter 13: How Your use of Time Talks
Chapter 14: Presentation Power
Personal note: much of the advice is redundant and obviously. Not many notes because not many insights.
Chapter 17: Putting Yourself ahead of the Pack
Whenever possible, talk to people answer save your written communication s for complex issues requesting extensive explanation or documentation
Chapter 18: It's a Matter of Style
Notes:
The very definition of managing is to get things done through other people
Almost every problem, every conflict, every mistake, and every misunderstanding has it its most basic level a communication problem
Chapter 1: Future Perfect Communication
The words used are the least important element in communication. Personal note: Really?
If he's interested in facts and figures and you're giving him emotional high drama, you're transmitting on the wrong frequency
Chapter 2: Personal Communication Styles
In ancient Greece, the physician Hippocrates studied the human psyche as well as the body and deliver his concept of four temperaments, choleric, phlegmatic, sanguine, and melancholy
Carl Jung: intuitor, thinker, feeler, sensor
Diagnostic
* Inderectness vs. Directness: tendency to move forward or act outwardly when influencing others
* Supporting vs. controlling: are people or tasks their priority?
1. Socializer,
2. Director,
3. Thinker,
4. Relater
Chapter 3: The Four Syles
Chapter 5: Active LIstening
Personal note: I like one thing Alessandra suggests. Poor communication isn’t necessarily a matter of skill, but rather not taking the audience profile into account
Funnel technique: start by asking broad, general questions, and then narrow your questions as you get specifics
Chapter 7: Making sure with Feedback
Chapter 8: Conflict Resolution
Chapter 9: Projecting a Powerful Image
The total image you project to others consider status of many things: first impressions, depth of your knowledge, breadh of your knowledge, enthusiasm
Chapter 10: The Power of Nonverbal Communication
Chapter 11: It's How you Say it
Chapter 12: Communicating through
Chapter 13: How Your use of Time Talks
Chapter 14: Presentation Power
Personal note: much of the advice is redundant and obviously. Not many notes because not many insights.
Chapter 17: Putting Yourself ahead of the Pack
Whenever possible, talk to people answer save your written communication s for complex issues requesting extensive explanation or documentation
Chapter 18: It's a Matter of Style
January 11, 2010
Great detail. Maybe overly detailed in many parts. Very matter of fact. Not many analogies or good illustrations. Was not very exciting, but had a lot of good information.
Has a portion on spatial arrangements, proxiemics, (where to sit at a meeting table and how that affects the social dynamics) that was very interesting.
Has a portion on spatial arrangements, proxiemics, (where to sit at a meeting table and how that affects the social dynamics) that was very interesting.
February 10, 2010
I had to read this book as part of an orientation for a new position. I found it to be very practical, common sense advice.
July 31, 2010
For my class, Communication for Leadership.
Displaying 1 - 5 of 5 reviews