Healing takes a long time after Bryan loses Max to a freak car. Bryan's one connection to Max is via text message, and he sends long letters to Max's disconnected number, the way he never did when Max was alive. Then even that connection is lost when Max's phone number is assigned to Sarah, a single mom with a habit of losing her phones. It's Christmas, Bryan is alone, and he can't even text Max to tell Max how he feels. Maybe it's Christmas magic, or maybe it's one last present from Max, but Bryan finds a human connection to help him start over, in the most unexpected way.