Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance

by Harold R. Kerzner

Project Management Metrics, KPIs,and Dashboards Enables readers to easily understand and implement essential strategies on measuring project management performance

Project Management Metrics, KPIs, and Dashboards provides complete coverage of what metrics and KPIs are and how to use them effectively, offering comprehensive coverage of the different dashboard types, design issues, and applications that ­readers may come across during practical application of the concepts. To aid in seamless reader comprehension, the work includes full-color dashboards from some of the most successful project management companies. As a modern resource, the work aligns with PMI’s PMBOK® Guide and stresses value-driven project management.

Written by the leading authority in the field, sample topics covered in the work are as

Stakeholder relations management, effective metric measurements, selecting the right project metrics, innovation metrics, and how to become and stay agile Comparing traditional and nontraditional projects, defining complexity, decision making, fluid methodologies, global project management, and project management methodologies/frameworks Customer relations management, a new look at defining project success, and why customer satisfaction must always be considered Scope creep, scope creep dependencies, causes of scope creep, the business side of scope creep, and ways to minimize scope creep For project managers across all industries, Project Management Metrics, KPIs, and Dashboards is a valuable resource on the subject that will bolster your awareness of what good metrics management really entails and arm you with the important knowledge needed to measure and communicate performance more effectively.

Genres: Business, Management, Nonfiction, Design

448 pages, Kindle Edition

First published January 1, 2011

Reviews

[Kris · Rating 5 out of 5]

Kerzner’s writing makes project management not as terrible as it might be. How’s that for for a ringing endorsement? In all honesty, his style is easy to read and sometimes funny, which is fortunate for those of us who are taking project management classes out of necessity rather than desire. I believe I have one more Kerzner tome left in my next class, so we’ll see how it goes.

[Sam Motes · Rating 4 out of 5]

Kerzner is well-recognized as a thought leader in the field of Project Management and he shows it in this work. He builds the case for getting to know all your stakeholders, finding out what is important to them for the success of the given project, quantifying that somehow, building KPIs and metrics to drive dashboards to convey the status clearly to them, and then executing on an appropriate cadence for communication on the dashboards. Being flexible to the different stakeholders with targeted and actionable content without getting into a reporting nigh mare to try to keep up with the amount of data needed is the critical balancing act to be reached that should be weighted towards stakeholders with the most power to impact the project to keep things moving when conflict arises. The triple constraints are table stakes today. Managing perceived value of the deliverable by managing the stakeholder’s expectations and execution is the key to success. Kerzner does a good job of discussing the different type of KPIs to help drive to a measurable KPI since if things are measured you can’t truly manage them.

[Petrov · Rating 4 out of 5]

I found it useful

Seeking info on measurement of project activities I found some practical advice. Second half and Chapter 8 is particularly interesting, but first 25% of the book is not.

[Bill · Rating 4 out of 5]

Great!

[catechism · Rating 4 out of 5]

Not exactly riveting reading, but there's a lot of good information and examples.

[Mattheus Guttenberg · Rating 2 out of 5]

Dense, dry text on project management measurement and tools.