This book has been sitting on my bookshelf for a few years and I finally decided to finish the rest of it. It really is a great resource to improve communication skills in a variety of contexts whether close interpersonal relationships or in professional work settings.
The contents include
Basic skills (listening, self-disclosure, expressing)
Advanced Skills (Body Language, Paralanguage/Metamessages, Hidden Agendas, Transactional Analysis, Clarifying Language, Culture and Gender)
Conflict Skills (Assertiveness Training, Fair Fighting, Negotiation)
Social Skills (Prejudgment, Making Contact)
Family Skills (Sexual Communication, Communicating with Children, Family Communication)
Public Skills (Influencing Others, Small groups, Public Speaking, Interviewing)
Chapters are easy to follow and McKay, Davis, & Fanning provide plenty of exercises. Communication is an essential, but overlooked skill to have in a social world and anyone would benefit from the contents of this book.