80 two-page case studies in effective communication and persuasion. The content isn't just about communication basics--it offers practical tips for implementing proven techniques in spoken presentations, PowerPoint slides, and emails. For example, it suggests specific phrases to include ("What's in it for you?") that force you into effective communication patterns.
Don't expect deep new insights from this book. Instead, expect practical tips to help you apply what you've already heard many times before. Nevertheless, there is some surprising (and to me, on-target) advice. For example, we are told not to focus on eliminating unwords ("um," "er," "ah") from our speech, both because such mannerisms have been shown to be not very harmful--or even beneficial--and because the way to eliminate them is to focus positively on preparation and on using appropriate pauses.
This book stands above most of its peers in the "short case studies for business leaders" genre. Supporting information is well-researched and footnoted appropriately. The author frankly acknowledges when oft-quoted advice is unsupported or apocryphal. The text is very up-to-date; for example, it includes a brief analysis of President Obama's speech patterns before and after his election. Includes an index.