Resolving Conflict : How to Manage Disagreements and Develop Trust and Understanding

by Shay McConnon, Margaret McConnon

This title offers many tried and trusted approaches to ensure that conflicts are managed so that they are positive and creative rather than a process of disintegration. This new expanded edition, in a new format is for businesses and institutions and wherever people work together.

153 pages, Hardcover

First published April 30, 2004