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What Really Matters: Service, Leadership, People, and Values
The fundamental question in business and in personal life is the What really matters? In this book one of America’s most widely admired business leaders distills a lifetime of experience, including failures as well as successes, to reveal his answers.
John Pepper, president, CEO, and chairman of Procter & Gamble for a combined 16 years, underscores the importance of continuous change, innovation, and renewal as prerequisites for growth and sound leadership. In What Really Matters he suggests that a preparedness to alter perspective, rethink assumptions, or change course is central not only to understanding customer needs and keeping costs under control but also to developing talent, organizing global businesses, and supporting communities. While he discusses specific business tactics, he notes that they all center on fundamental listen to and respect the customer, engender personal accountability and passionate ownership, encourage diversity, and create a vibrant, trusting institution that incorporates employees and their families. In his own years as an executive, Pepper has demonstrated that a profitable business can create and sustain a culture that shapes―and is shaped by―ethical behavior. His profoundly important advice and counsel belong in the lexicon and practice of every leader.
John Pepper, president, CEO, and chairman of Procter & Gamble for a combined 16 years, underscores the importance of continuous change, innovation, and renewal as prerequisites for growth and sound leadership. In What Really Matters he suggests that a preparedness to alter perspective, rethink assumptions, or change course is central not only to understanding customer needs and keeping costs under control but also to developing talent, organizing global businesses, and supporting communities. While he discusses specific business tactics, he notes that they all center on fundamental listen to and respect the customer, engender personal accountability and passionate ownership, encourage diversity, and create a vibrant, trusting institution that incorporates employees and their families. In his own years as an executive, Pepper has demonstrated that a profitable business can create and sustain a culture that shapes―and is shaped by―ethical behavior. His profoundly important advice and counsel belong in the lexicon and practice of every leader.
- GenresBusiness
305 pages, Hardcover
First published January 1, 2007
13 people are currently reading
86 people want to read
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Displaying 1 - 3 of 3 reviews
February 5, 2024
Мемуары без фактов - изумительно нудное чтение. Приводимые примеры малочисленны и не подробны, а вокруг них очень много общих рассуждений.
Человек задумался на закате жизни, зачем он тут был. Получился гимн сейлерам - мы обеспечивали потребности и повышали качество жизни, а также занимались благотворительностью в свободное время.
Человек задумался на закате жизни, зачем он тут был. Получился гимн сейлерам - мы обеспечивали потребности и повышали качество жизни, а также занимались благотворительностью в свободное время.
October 14, 2015
DNF @ page 82: I don't have the mood for this one yet.
April 3, 2017
One of my all time favorite business books
Displaying 1 - 3 of 3 reviews