Lessons in Six Sigma: 72 Must-Know Truths for Managers

by Debashis Sarkar

Six Sigma is a highly disciplined process, which helps to create and deliver near perfect products and services to customers. Not just another quality programme, the goal of Six Sigma is to increase profits by eliminating variability, defects and waste that undermine customer loyalty. In an era of global competition, it is the one methodology which can serve as the lever for business improvement, growth, performance and profits.

Lessons In Six Sigma is an in-depth look at how this methodology can be adopted and implemented in organisations for maximum results. Written in a jargon-free and accessible style, this book maps the implementation of Six Sigma from start to finish. An experienced quality practitioner, Debashis Sarkar, describes the many problems and pitfalls in this journey by highlighting the do’s and don’ts, and the success factors and weak links.

Immensely practical and hands on, this is an indispensable and insightful read for practitioners, managers and all those who wish to have an insider’s perspective on Six Sigma.

244 pages, Paperback

First published April 1, 2004

About the author

Debashis Sarkar is one of Asia’s leading organizational improvement experts. He is recognized globally for his thought leadership in customer-centricity and operational excellence. Over the last three decades, he has enabled myriad businesses and helped them to perform better and become profitable. He is the Managing Partner at Proliferator Advisory & Consulting, which has clients in Asia, Africa, Europe and the Middle East.