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Step-By-Step QFD: Customer-Driven Product Design
Quality Function Deployment (QFD) is a system that focuses on delivering value by understanding the customer's wants and needs and then deploying these expectations throughout the product development process, thereby satisfying the customer and increasing market share, the ultimate goal. This book was designed as a stand-alone tutorial for the student or beginning practitioner and as a reference for those experiencing manufacturing difficulties.
232 pages, Paperback
First published July 31, 1997
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