Grave Words: Notifying Survivors About Sudden, Unexpected Deaths

by Kenneth V. Iserson

Written to provide all those in the helping professions who must relate tragic news. In-depth information, protocols, and actual case studies tailored to a variety of situations teach potential notifiers:
-- To be aware on non-verbal communication
-- What words to use
-- "Helping" phrases and how to avoid cliches
-- Protocols for long-distance telephone notifications
-- Which resources and referrals survivors need
-- How to request organ or tissue donation
-- How to identify acute grief reactions
-- How and when to follow up with survivorsIncludes national bereavement resources, educational outline, and in-the-line-of-duty notifications, as well as airline disaster protocols.

342 pages, Paperback

First published June 15, 1999

Reviews

[soperedi · Rating 3 out of 5]

Usefull book

I chosed rate it 3 from 5 because this book contains much irrelevant information. Grave words becomes protocols from many different organizations. I disappointed after all.