Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-to-Please Customer

by Rick Brinkman, Rick Kirschner

The bestselling authors of Dealing with People You Can't Stand deliver proven tactics for exceptional customer service In today's consumer-driven market, the first commandment is love thy customer. As highly sought-after corporate trainers and speakers, Rick Brinkman and Rick Kirschner use their trademark no-nonsense style and innovative communication techniques to win over even the most difficult customers, keeping them satisfied and loyal. Their unique, user-friendly approach to customer service focuses on the personal interactions between businesses and customers that can make or break the deal. Love Thy Customer provides people-oriented advice for short-term success and long-term growth,

272 pages, Hardcover

Published September 9, 2005

Reviews

[Sheree · Rating 4 out of 5]

Craeting great customer service skills.

[Mary]

must read this book

[Nancy]

the book was excellent