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Why people want to work, not be worked: Effects of leadership on frontline employees' commitment to service quality - the case of F&B among Vietnamese people
This book aims to decode frontline employees' psychology. It might be of great assistance to corporate levels and human resources of a company or even investors who want to integrate into Vietnamese food and beverage industry. Workforce is a sustainable competitive advantage. Hence, strategies in management are vital. Leaders are supposed to consciously change their behaviors to meet the subordinates. This book has practical recommendations. Grab one for yourself?
160 pages, Paperback
Published March 20, 2019
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