Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships

by Clive Johnson, Jackie Keddy

Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organizations channel their energies, encouraging positive mindsets and building stronger and happier workforces. Aimed not just at mediators and conflict practitioners, but at staff managers and anyone who needs to deal with people disputes, the book emphasises simple and practical ways for dealing with conflict situations - both when potential disputes are first emerging, and once a conflict has escalated into a formal complaint.

The book is accompanied by an extensive range of ready-to-use templates and case studies and is supported by a dedicated website, providing information and downloads referred to in the book, as well as videos and podcasts.

272 pages, Hardcover

First published September 1, 2010

About the author

I am a student and follower of the perennial tradition – the belief that many myths, fairy stories and faith traditions point to common truths at their heart. I have had a lifelong interest in the power of myth and the oral tradition of story telling.

I enjoy reading contemporary fiction, short stories, literary classics, and tales with a mystical or spiritual element. I am slowly increasing my appreciation of other genres, and like to be surprised by new discoveries, especially to find tales that don't follow set formulae or reach tidy conclusions.

Similarly, I like to discover new meaning in familiar tales – for which fairy stories, myths, legends and their like offer rich territory.

I also write myself – short stories, books relating to spirituality and (previously) a few business titles.

I am an interfaith minister ordained by the One Spirit Interfaith Foundation, as well as a teacher, storyteller and retreat host. I previously worked as a management consultant and conflict coach.

Being autistic, a would-be mystic and not approaching my reflections from an academic standpoint, I like to think that I approach my writing with an open heart and a keen curiosity.

I have no fixed home, pursuing a nomadic lifestyle that allows me to follow my heart.

I may be reached via my website, www.clivejohnsonministry.com.

Please add me as a friend if you share similar interests. I look forward to sharing reviews!