Do you remember where you were on April 23, 1985? Probably not, but you remember the consequences of a Coca-Cola press conference that happened that day. That was the day leaders at the Atlanta-based soft drink maker announced the birth of something they called New Coke.
This is an extremely short but fascinating look at the company’s mistakes in announcing New Coke and the nimbleness with which it pivoted when America said, “hell no!”
You get a brief history of the company in the early chapters, then you get to see inside stats on how Pepsi sneaked up on the once untouchable Coke and surpassed it in sales. You see a struggling Coca-Cola company losing ground and dealing with internal weaknesses and bad management in the late ‘60s and throughout the ‘70s. Pepsi introduced its Pepsi Challenge, and Coke leaders came close to panic. You see, everyday Americans picked Pepsi in the blind taste tests most of the time. When the challenge got old, Pepsi trotted out Michael Jackson who reminded Americans, especially the 20- and 30-something boomers, that they were part of the “Pepsi generation.”
Very few products have created the kind of ire in the hearts of Americans that New Coke created. People poured it out in the streets of major cities, and the phones sizzled in Hotlanta with complaints and remonstrations about the death of an American icon.
Chapter 11, appropriately titled The Second Coming, looks at the rapid way the company restored Coca-Cola Classic to the shelves.
I’ve left a good deal out about the nature of leadership involved in giving birth to New Coke, and you should read this to gain a better understanding. Naturally, this is dated. It first appeared in the NLS collection in 1987. So, while Cherry Coke and Diet Coke get the nod in this book, Coke Zero didn’t exist. Does that make this book outdated? I guess it does, but it’s still a fascinating study in how to make a mistake you don’t think you’re making and how to recover rapidly from it.
Time to end this review. I wouldn’t want my Coke Zero to get warm or flat, after all. Despite my demographics, this writer is decidedly not part of the Pepsi generation!