Loved the book.
Anger unproductive at best and counterproductive at worst.
Angry feelings contain important, necessary information. These feelings can tell infuriated people that they have acted upon certain expectations, made certain observations, interpreted the data obtained through observation and arrived at certain conclusions. Generally, they have made these observations, interpretations and conclusions without being aware of all the steps. Generally, too, they have not questioned their interpretations. To stop angry outbursts, though, they must learn to do so.
Often, angry people are self-important - and this is their greatest weakness. They fear any suggestion that, in fact, they may not be so important after all. Self-importance is not the same as self-respect. Self-respect is based on an honest self-evaluation, whereas self-importance, ironically, may arise from unjustified self-contempt. Anger often reflects the frustration that enraged people feel when they attempt to control what others think of them and what they think of themselves. Moving from self-importance to self-respect can enable them to realize their full potential and to respect the personal potential of their co-workers, family and friends.
anger is not just a failure to communicate. It often involves force. Although force is an attempt to demonstrate strength, it is the dangerous product of fear. Fear and anger reinforce each other. In fact, anger may lead to panic when those in a furious struggle for control begin to feel that they are losing the struggle. Because angry people fear losing control, they turn to threats, which they sometimes carry out.
Angry people feel guilt but not remorse - and these are not the same thing. Remorse is honest. Remorseful people understand what they’ve done wrong and try to repair the damage. Guilt-ridden people, in contrast, deny responsibility and try to escape from the truth.
Children’s anger is similar to that of adults. Often, it is rooted in their recognition that their expectations and predictions are not coming true. But recognizing such outcomes, and coping with them, is a life lesson. Parents must teach their children to deal with disappointment without erupting in anger - but first, they must teach themselves.