Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work

by Susan H. Shearouse

Learn how conflict is created, how to respond to it, and how to manage it more effectively so that your team can get back to doing what it does producing top results for your organization. From mild disagreements to major personnel blowouts, conflict in the workplace is unavoidable. Conflict 101 employs research, humor, and relatable anecdotes to help readers more deeply Whether it’s a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, the manager’s role is to navigate relationships, build compromises, and encourage better collaboration. In doing so, you’ll not only become a stronger manager--you’ll build a much stronger team.

Genres: Management, Leadership, Nonfiction

272 pages, Paperback

First published January 1, 2011

About the author

SUSAN H. SHEAROUSE has served as Executive Director of the National Conference on Peacemaking and Conflict Resolution and on the Advisory Board of the Institute for Conflict Analysis and Resolution at George Mason University. Her clients have included Lockheed Martin, Philip Morris, the IRS, the US Environmental Protection Agency, the US Army Corps of Engineers, and many others.

Reviews

[Tiffany Weiss · Rating 3 out of 5]

3.5/5. Information contained in this book is helpful, but there was quite a bit of unnecessary bulk.

[Tessa · Rating 2 out of 5]

Nothing earthshattering, in fact, kind of just a rehash. Anybody who's read a few leadership books could regurgitate these principles.