Say It...Right: How to Talk in Any Business or Social Situation

by Lillian Glass

Provides keys to effective speech as well as entertaining sample scripts for talking your way persuasively through, not out of, almost one thousand tricky situations

Genres: Nonfiction

Mass Market Paperback

First published December 1, 1990

About the author

Dr. Lillian Glass is an international communication and body language expert, media commentator and author of a dozen books, including Toxic People, He Says She Says, and a body language book, I Know What You're Thinking. She has a monthly body language column in Cosmopolitan Magazine. She also is actively involved as a jury consultant.

Reviews

[Merenwen Inglorion · Rating 2 out of 5]

DNF around page 100, so I think I read far enough to give an honest rating.

This was very obviously written in the 90s. She had an aggravating attitude of, “we’re in the progressive 90s! We’ve come so far!” Which would have been fine if she hadn’t also taken the time to degrade a famous author from the 50s for nearly an entire chapter (in some attempt to make herself look more progressive I guess?).
Her clientele consists of actors, actresses, and the wealthy working class (CEOs, entrepreneurs, etc.), so a majority of the solutions to, ah, social inadequacies required money.

Some of the advice given in the book:
To keep from crying in the workplace, one must pinch themselves, slap themselves, or run away and lock themselves in the bathroom—just so long as they don’t cry.
A majority of your problems are aesthetic, and can be solved by a visit to the dentist or the plastic surgeon. Or a few facial/stance exercises, it depends on how ugly you are.
If you’re shy (especially at at parties), you are inherently selfish and need to invest in professional psychiatric help.

Not a book I want to try to slough through again.
But I might keep it because:
-Positive comments about Trump and CNN within a chapter of each other
-Positive comments about the police
Potential for a collectors’ item right there. :P

[Кремена Георгиева · Rating 3 out of 5]

Добре познатите правила и изисквания систематизирани и обобщени в книга. Не е особено актуална предвид развитието на технологиите и вече различните начини на комуникация - издадена е 1999 г. все пак, но е добре е да си припомним правилата на формалното и неформално общуване. Като положителна страна мога да посоча разнородността на гледната точка. Представени са различни ситуации и аналогично различно поведение - контактуване с дете, с приятел, с подчинен, с ръководител, незрящ и т.н..