Jeb's simplistic and well-articulated explanation of his five leadership levers: putting people first, connecting with your people, positioning people to win, building trust with your team, and creating positive emotional experiences for your people are tried and true practices in my experience. Will you get burned by some jerk out there? Yes, absolutely. These methods will make you vulnerable to douche-bags. Is it worth avoiding the methods and potentially alienating the rest of your team so that you can avoid being offended by some douche-bag? Absolutely not. Your pride might get a little hurt, but that's one of the many costs of leadership. Jeb's examples of horrible bosses are perfect examples to emphasize the importance of the levers. If we as leaders take care of our people, 98% of the time, they'll take care of us. His emphasis that you get paid for what your people do (or don't do) is a great mantra. It can be unsettling. Some leaders aren't acquainted with failure and have a difficult time connecting expectations with guidance which often leaves their people frustrated, isolated, and discouraged. If the leader is focused on the results, they'll simply try harder and worsen the conditions. But if the leader is focused on their people, they'll see frustration and, hopefully, correct the course. Jeb's levers ring true with so many other leadership and management authors - Sinek, Covey, Spaulding, et. al. He's not saying anything new, but I do appreciate his simplicity, clarity, and illustrations of the levers in action.