Quality by Design reflects the research and applied training conducted at Dartmouth Medical School under the leadership of Gene Nelson, Paul Batalden, and Marjorie Godfrey. The book includes the research results of high-performing clinical microsystems, illustrative case studies that highlight individual clinical programs, guiding principles that are easily applied, and tools, techniques, and methods that can be adapted by clinical practices and interdisciplinary clinical teams. The authors Ancillary materials for use in classroom teaching, training, or coaching are available at
This is an excellent book for the Clinical Nurse Leader Curriculum. Lots of insight into care environment management. The case studies are a bit tedious. Also, the organization of the first 8 chapters is irrational. Chapters 13 and beyond offer practicle application tools for a CNL project