Managing Workplace Negativity

by Gary S. Topchik

The increased customer complaints, high turnover, low quality of work, increased absences, loss of morale and motivation, lack of creativity and innovation, loss of loyalty to the organization. The workplace negativity. The MANAGING WORKPLACE NEGATIVITY. Workplace negativity may seem like an intangible problem--but it has very tangible consequences for the companies it afflicts. In fact, the Bureau of Labor Statistics estimates that U.S. companies lose $3 billion a year to the effects of negative attitudes and behaviors at work. MANAGING WORKPLACE NEGATIVITY gives managers, team leaders, trainers, and other human resources professionals much-needed help in treating the negativity bug. It will help * Identify the 14 types of negative individuals, from the "not-my-jobber" to the "rumor monger" * Confront their own negativity * Recognize negativity "trigger points" * Overcome entrenched, ongoing negativity * Deal with group or company-wide negativity problems * Create a positive environment that enhances morale and productivity.

Genres: Business, Nonfiction

193 pages, Hardcover

First published December 4, 2000

Reviews

[Michael · Rating 4 out of 5]

This is a very good book about finding constructive ways to deal with the different types of employee negativity . I've loaned it to three managers in the hope that they would actually do something with it , but they've all returned it unread .

[Angela · Rating 3 out of 5]

Although I have stepped down from management, I still found some good advice in this book. Really as "just an employee" once again my main objective is to stay positive myself.