Beyond World Class: Building Character, Relationships, and Profits

by Alan Ross

Leading with people values is at the heart of companies that have moved "beyond world class." More than earning profits, cutting costs, or even making high-quality products, relationship building is a key component of extraordinary companies' long-term success. When relationships matter most, companies rise to a whole new level-beyond world class-according to author and expert Alan M. Ross. Beyond-world-class leaders recognize the importance of integrity in dealing with people as the true bedrock of a company's success. Attaching value to relationships with employees, customers, and suppliers enables companies to achieve the excellence and innovation that spell success. In Beyond World Class, leaders learn the process of "auditing" for people values, including how *Envision the future to create solutions for problems that are not yet visible. *Redirect staff accountability to encourage the company to reach its fullest potential on behalf of the customer. *Implement six human-values principles that will transform any organization. Practical how-to combined with best practices case studies illuminate for CEOs, executives, and senior managers the strategies that drive organizational excellence. Beyond World Class proves the benefits of incorporating employees, customers, and suppliers into a culture of character.

228 pages, Hardcover

First published September 21, 2001

About the author

Alan Ross (1922-2001) was a poet, writer, journalist, editor and publisher. In fact, he was a man of letters par excellence. Born in India, educated in England, he joined the Royal Navy in the Second World War and endured the Arctic convoys to Russia. Alan Ross took over The London Magazine (the definite article was later dropped) from John Lehmann and revitalized it. There, it has been said, 'he simplified as well as unified contemporary culture by the clarity of his unique editorial taste. He also discovered many new talents.' His writing embraced poetry, cricket journalism, biography, autobiography, criticism and travel writing.

Reviews

[Nick Woodall · Rating 3 out of 5]

I found it a little trite, with a lot of used analogies and words. I really did not get into this one.