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100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
Twenty-two years ago, author Peter Venison's Hotel Management became a best seller in the hotel and tourism industry, labeled a "must read" on the curriculum of every hotel school, and landed on the bookshelf of every hotel manager. Despite many requests for a follow-up volume, Venison declined, on the basis that he had nothing new to say. Now he does.Holed up for several weeks in five star hotels while concluding a complicated business deal, Venison realized that the standards offered by the industry still fall short of perfection. As a result, he has put pen to paper to produce this handy catalogue of suggestions to hoteliers, based upon his considerable personal experience as a hotelier and perpetual hotel guest.100 Tips for Hoteliers guides you from the inception of a hotel to its opening and operation, offering practical tips for each stage of the journey. It should prove equally useful to hotel school students as a checklist of what they can expect, and also to practicing hotel managers as a reminder of their responsibilities.Proceeds from the sale of 100 Tips for Hoteliers will be donated to the Duke of Edinburgh Cup charity.
- GenresBusinessNonfiction
172 pages, Paperback
First published December 20, 2005
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605 people want to read
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Displaying 1 - 13 of 13 reviews
December 16, 2018
Peter Venison is a British born international hotelier, responsible for designing, opening, refurbishing and/or operating a large number of hotels globally (which he lists in full detail in an appendix), mainly in Africa but globally, and including the St Geran in Mauritius.
This book is a follow up, 20 years later, to his 1980s Hotel Management.
This book was published in 2005 and while the role of the internet in sourcing bookings is acknowledged it is rather downplayed. I’d be interested in knowing if the author would maintain that view today, since the world has clearly changed, although I suspect he would argue that channels such as affiliate marketing and tour operators are still more important than people might assume. But it does mean the book rather lacks any tips on how to deal with Tripadvisor, Expedia and their ilk, or indeed the competition from Airbnb.
Actually for the writer’s own hotel projects Airbnb is I suspect a relative irrelevance. His own experience is in large, luxury resorts and so some of the tips are rather more applicable for that sector. We aren’t all going to fly A-list US celebrities halfway across the world for an opening party, nor create a winner-takes all-million dollar golf challenge for the world’s top golfers, and while he comments that the same principles can apply lower down the chain it isn’t always obvious how. Indeed when one of those ‘celebrities’ was Donald Trump, and the golf tournament held in apartheid era South Africa during the sporting boycott, we aren’t all going to even want to do those things, and while a flippant comment on my behalf, it is a little indicative of the implicit politic in the book (including a sideswipe at European welfare systems).
More generally, many of the tips are perhaps aimed more at the GM of a hotel in a (top-end)chain than a self-owned and managed boutique hotel, although that said the initial sections on tips to follow, and mistakes to avoid, in choosing a site and building a hotel were a highlight and in many respects the focused attention to detail that he advocates is even more applicable in self-managed properties.
The length of the 100 tips is also rather uneven, as he admits at the end. Some are half page sound bites (which is what he originally intended) whereas others can spiral into lengthy, and sometimes rather personal, anecdotes.
Notwithstanding these reservations, this is still recommended to the aspiring or practicing hotelier, novice or expert. There is a wealth of experience distilled here and the book is well designed to be able to dip in to as well as quick to read cover to cover. Not every tip will apply but if one comes away with 10 one can put to use it is still a valuable investment of time.
This book is a follow up, 20 years later, to his 1980s Hotel Management.
This book was published in 2005 and while the role of the internet in sourcing bookings is acknowledged it is rather downplayed. I’d be interested in knowing if the author would maintain that view today, since the world has clearly changed, although I suspect he would argue that channels such as affiliate marketing and tour operators are still more important than people might assume. But it does mean the book rather lacks any tips on how to deal with Tripadvisor, Expedia and their ilk, or indeed the competition from Airbnb.
Actually for the writer’s own hotel projects Airbnb is I suspect a relative irrelevance. His own experience is in large, luxury resorts and so some of the tips are rather more applicable for that sector. We aren’t all going to fly A-list US celebrities halfway across the world for an opening party, nor create a winner-takes all-million dollar golf challenge for the world’s top golfers, and while he comments that the same principles can apply lower down the chain it isn’t always obvious how. Indeed when one of those ‘celebrities’ was Donald Trump, and the golf tournament held in apartheid era South Africa during the sporting boycott, we aren’t all going to even want to do those things, and while a flippant comment on my behalf, it is a little indicative of the implicit politic in the book (including a sideswipe at European welfare systems).
More generally, many of the tips are perhaps aimed more at the GM of a hotel in a (top-end)chain than a self-owned and managed boutique hotel, although that said the initial sections on tips to follow, and mistakes to avoid, in choosing a site and building a hotel were a highlight and in many respects the focused attention to detail that he advocates is even more applicable in self-managed properties.
The length of the 100 tips is also rather uneven, as he admits at the end. Some are half page sound bites (which is what he originally intended) whereas others can spiral into lengthy, and sometimes rather personal, anecdotes.
Notwithstanding these reservations, this is still recommended to the aspiring or practicing hotelier, novice or expert. There is a wealth of experience distilled here and the book is well designed to be able to dip in to as well as quick to read cover to cover. Not every tip will apply but if one comes away with 10 one can put to use it is still a valuable investment of time.
November 27, 2024
Δύο αστέρια. Το διάβασα γιατί περίμενα να είναι ένα βιβλίο που θα σε κάνει καλύτερο αν ήδη ασχολέισαι με το αντικέιμενο. Ή τουλάχιστον αυτό φαίνεται απο τον τίτλο του. Το βιβλίο θα ήταν πολύ καλό αν λεγόταν 100 πράγματα που πρέπει να μάθει ένας φοιτητής τουριστικών για το μέλλον της εργασίας του. Τότε ίσως άξιζε παραπάνω αστέρια. Ουσιαστικά αν δουλεύεις 1 χρόνο στον χώρο του τουρισμού, όλα αυτά που λέει τα γνωρίζεις ήδη και δεν έχει νόημα να διαβάσεις το συγκεκριμένο βιβλίο. Σε συνδασμό ότι είναι πολύ παλιό πλέον και έχουν αλλάξει αρκετά πράγματα απο όσα ίσχυαν τότε, κάνει το συγκεκριμένο βιβλιο ξεπερασμένο το λιγότερο.
April 18, 2020
Eğer bir gün otel işletmecisi olmak istiyorsanız bu kitap size 100 soruya verdiği yanıtla ışık tutacaktır. İşini çok iyi bilen yazar tarafından başınıza neler gelebileceği hakkında fikirler edineceksiniz. Her ülkeye her bölgeye uyabilecek şekilde hazırlanmış ve neredeyse tüm otellerin ortak konularını irdeleyen bu eseri okumalısınız.
October 2, 2018
I found this book really helpful. This book has some really good tips and advises for hotel professionals. A must read for everyone related to hotel industry.
April 18, 2020
Good starting tool for hotelier enterpreneurs.
April 26, 2024
Very nice book for hotelier.
July 7, 2009
I found Mr. Venison's point of view useful as he walked through the most pertinent management decisions and actions that are necessary for running a successful hotel, or in this case hostel.
I shared this book with the owner of the hostel I work for and he has found it useful as well.
Certainly many of these tips apply to all businesses, (cost control, employee relations, location, etc.) and the author comments that all these tips could be expanded on greatly, yet when I started writing down the points made in each of these tips that I felt were relevant, there was a density of information that belied the easy read. In addition he made observations and comments that are specifically useful to the running of a world class hotel and I am going to use several in my current position. Even one of these tips, properly applied, will make a significant influence in the positive branding of the hostel I" work for and well as the bottom line ultimately.
Thank you Mr. Venison
I shared this book with the owner of the hostel I work for and he has found it useful as well.
Certainly many of these tips apply to all businesses, (cost control, employee relations, location, etc.) and the author comments that all these tips could be expanded on greatly, yet when I started writing down the points made in each of these tips that I felt were relevant, there was a density of information that belied the easy read. In addition he made observations and comments that are specifically useful to the running of a world class hotel and I am going to use several in my current position. Even one of these tips, properly applied, will make a significant influence in the positive branding of the hostel I" work for and well as the bottom line ultimately.
Thank you Mr. Venison
May 7, 2016
I have read a few textbooks on hospitality management and what I especially like about this work is that ,compared to academic texts, it preserves author's personality.
My key takeaways:
Life is like surfing. You need to seize opportunities and take initiative in order to get ahead.
Any problem in hotel management comes down to the following areas: employees, guests, finance, marketing.
The only way to manage a hotel is to be present in operations(management by walking around). Compliment good performance. Especially at the beginning of training, it is important to develop confidence in staff.
I will get back to this book whenever I have a specific problem.
My key takeaways:
Life is like surfing. You need to seize opportunities and take initiative in order to get ahead.
Any problem in hotel management comes down to the following areas: employees, guests, finance, marketing.
The only way to manage a hotel is to be present in operations(management by walking around). Compliment good performance. Especially at the beginning of training, it is important to develop confidence in staff.
I will get back to this book whenever I have a specific problem.
November 4, 2012
Some great info about hotel construction, places.. also great management tips - easy to read.
Want to read
March 7, 2013Intresting book
Read
June 23, 2018kkSdas
This entire review has been hidden because of spoilers.
Displaying 1 - 13 of 13 reviews