The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the Workplace and at Home

by Gary Harper

All you need to understand the dynamics of conflict -- and the joy of resolution The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively.

Genres: Nonfiction, Relationships, Communication, Psychology

208 pages, Paperback

First published September 1, 2004

Reviews

[Yuting · Rating 5 out of 5]

An excellent book for the novice or the experienced negotiator, mediator, counsellor, leader, manager, or executive. This book provides a good foundation for resolving conflict in an interest-based way and provides a framework that guides you down a path where both parties can achieve benefits.

Also recommended for individuals experiencing interpersonal conflict with spouses, siblings, family members, friends, and children.

[Julianne Strack · Rating 4 out of 5]

It was well written to explain how conflicts aren't always what we perceive them to be. In order to resolve conflicts we must understand that unmanaged emotion blinds us to reason and shuts down communication.

[Roberta · Rating 4 out of 5]

Use it all the time.

[Elizabeth]

As seen in FYI: For Your Improvement.

[Truls Ljungström · Rating 4 out of 5]

Solid konflikthanteringsbok, som främst beskriver scheman. De första kapitlen rekommenderar jag alla, och sist i boken finns en lista citat och råd som är trevlig.

[Jasmine Snyder · Rating 4 out of 5]

Excellently well written. Don't try to apply the lessons before you finish though...

[Muneeza · Rating 4 out of 5]

Loved the psychology in it 👍