This book is a bestseller, and it is now in its third edition, so it is clearly meeting a need and contains a lot of excellent material. However, several elements of the presentation leave a lot to be desired. The most glaring deficiency is in the grammar, particularly in the first three chapters, which, in some places, is so bad it is distracting. The worst example is in the table on page 41: “Be facilitative for the sections of the meeting in which it’s important to: accountability can be shared” (obviously this should read “share accountability” – since “to” in this context indicates that the next word is an infinitive, the table entry must begin with a verb, not a noun). Line spacing varies, sometimes within entries, in some cases there is no space between sentences, most of the time there is one space, and sometimes there are two spaces. In addition, there are carriage returns and extra spaces within sentences in places for no apparent reason.
I have fewer criticisms of the content, much of which is excellent. However, I remain unconvinced that it is impossible to have an effective meeting without a flip-chart, periodic process checks, and a set of group norms posted in the meeting room. I have been in several very effective meetings that have used none of these.
The biggest omission from this book is an index. I understand the author’s concern for informality, but if it becomes necessary to check on a particular point of procedure, it is not always easy to find it quickly using only the Table of Contents.