What do you think?
Rate this book


Softcover; PDF
First published January 1, 2007
"Open-source projects aside, today's software industry is mostly based on domination: millions of users are essentially at the mercy of a few powerful software companies, Microsoft being the foremost. Although these companies take enormous pains to serve customer needs, most consumers have little or no direct influence on the software that they're more or less compelled to use. That is, they really don't get software that works how they personally want it to work: they have to do things the way the software wants it done, no matter how many focus groups and customer studies went into its design. This is the fundamental reason why so many people find computers frustrating and annoying."