This is my first introduction to non violent communication and I am very intrigued. The format of this book is a series of questions and answers by Dr. Marshall Rosenberg that are "unscripted." The process of non violent communication is laid out in the Q&A: expressing observations, feelings, and needs leading to a clear request. This may be a handy resource for people already acquainted with non violent communication, but I'm thinking a more thorough introduction will be preferable. In any case, I am intrigued and excited to learn more both for my personal life and professionally.