Business Process Management: Concepts, Practices, Standards & Technologies

by Robert F. Smallwood

The current fast-paced, knowledge-based business environment requires that business processes be continually measured, analyzed and improved. Business Process Management (BPM) is a key enabling tool. The maturation of Business Process Management Suites (BPMS) to automate processes has exciting possibilities for businesses that can implement them properly. This 52-page Management Primer is packed with BPM information to help managers quickly understand the concepts, methods, tools and techniques of successful business process management. It also educates and informs with clear definitions, vertical industry examples, industry standards and project caveats for implementing BPM solutions. It covers all aspects of BPM including Business Process Improvement principles, successful process optimization strategies, BPM Suites and technologies, the BPM Notation standard for mapping/flowcharting, a complete listing of leading BPM vendors and a comprehensive Glossary of Terms.

52 pages, Paperback

Published February 11, 2008