Change can be hard. It is often difficult to conceive performing tasks in a different order, in a different place, at a different time, or in a different manner altogether. And this is only for the individual. When we talk about organizational change the difficulty increases exponentially with each individual that is added to the equation. Regardless of organizational improvement methodology (Lean, Six Sigma, ISO, Balanced Scorecard) as programs they are difficult to implement; as disciplines they are difficult to understand. This book uses as its basis a fable the story is not untrue, but it is not fact either. It is a story in which the group dynamics are real, the problems are valid, and the solutions legitimate. It asks you to consider a complex environment with multiple classes interacting between functional units with requirements that are perceived as exclusive and unique, and personalities that reinforce presumed boundaries. It asks you to follow along as all these individuals work together using the basics of four quality methodologies (Lean, Six Sigma, Theory of Constraints, and Business Process Reengineering) to address the problems they face, discover solutions together, and move forward in their continuous performance improvement journey.
Jim Bowie is a strategic performance improvement expert. He has more than 18 years of experience leading improvement efforts in diverse environments and industries around the world.
Jim is a former United States Army Infantry Officer and an Operation Iraqi Freedom veteran, holds a Master of Business Administration, is Kaplan-Norton Balanced Scorecard Certified, a Certified Lean Six Sigma Master Black Belt (including ASQ Certified Six Sigma Black Belt), an ASQ Certified Manager of Quality/Organizational Excellence, a Certified Lean Master, a Certified Project Management Professional, and a certified facilitator. Mr. Bowie was selected to serve as a member of the Board of Examiners for the Malcolm Baldrige National Quality Award in 2010 and 2011. His educational track has included Salisbury University, Villanova University, University of Tennessee, Yale School of Management, Auburn University, and he is currently pursuing his doctoral degree.
Jim currently resides in the Washington, DC area with his beautiful wife and four amazing children.