Building upon the principles of W. Edwards Deming - the father of the quality movement - this book takes management practice and the next phase of the Quality Revolution into the 21st century.
This is a must read. You can clearly sense the Deming influence & sage wisdom. It elegantly mixes short prologues with meatier bits and elegantly closes each section with an epilogue.
Readable, thought-worthy and relevant. The book although published 1994 is still ahead of it's time, leapfrog the competition and learn how to start building the foundation of tomorrows enterprise today.
Give a great overview of how to lead with facts and data rather than emotion. Great addition for those leading in process excellence or lean six sigma organizations.