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DK Essential Managers
DK Essential Managers: Effective Communication
This is a practical, pocket-sized guide to effective communication which will give you the information and skills to succeed. Find out how to improve your communication skills by learning to understand your audience, communicate strategically and discover which delivery approach is right for you. You'll develop confidence, learn to listen effectively and give and receive feedback. Tips, dos and don'ts and 'In Focus' features on what to do in a particular situation, and real-life case studies demonstrate how to plan a speech, select the right visual support and use body language. Read it cover-to-cover, or dip in and out of topics for quick reference. Handy tips in a pocket-sized format - take it wherever your work takes you.
- GenresBusiness
72 pages, ebook
First published July 1, 2009
4 people are currently reading
69 people want to read
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Displaying 1 - 5 of 5 reviews
December 31, 2025
Interesting read, lots of practical advice and many perspectives shared. It’s a portable book, easy to hold in your hands. I liked that it was compact.
Favourite Quotes:
"Broadly speaking, there are two barriers that keep us from communicating successfully: the operations of our bodies and our minds, and our assumptions that other people understand and react to the world in the same way that we do."
"Communicate with others in the manner that they prefer and you’ll get what you want: their time, attention, and cooperation."
"In some cases, pictures may reach people who simply don’t listen well to the spoken word, or who may not understand what the words mean."
Improving your confidence - improving your delivery
"Rehearsal will help improve your speech and raise your level of self-confidence. Simply knowing that you’ve been through the contents of your speech more than once builds familiarity and is reassuring. It will also ensure you talk for the correct amount of time. A run-through or two will show whether you have too much, too little, or just enough to say. Rehearsal will also help you to improve your transitions. By practicing your speech, you’ll be able to identify the rough spots and work on smoothing the transition from one main point to another and from one part of the speech to another."
"Good writing — that is, writing with power, grace, dignity, and impact — takes time, careful thought, and revision."
"Good business writing is simple, clear, and concise."
"Always edit. Revising and editing are critical to good writing. Putting some time between writing and editing will help you be more objective. Revise your writing with the intent to simplify, clarify, and trim excess words."
"Eliminate factual errors, typos, misspellings, bad grammar, and incorrect punctuation in your writing. If one detail [in your writing] is recognized to be incorrect, your entire line of thinking may be considered suspect."
"To avoid any confusion, always give directions before reasons, requests before justifications, answers before explanations, conclusions before details, and solutions before problems."
"Be disciplined about your email management. Aim to handle each message just once. If it’s unimportant or irrelevant, hit the delete key. If you spend more than three hours a week sorting through junk mail, you have a problem and need to organize your system."
If you want to motivate people to do something, you first have to catch their attention. There are two ways to capture attention:
-use physical stimuli, such as bright lights, sound, motion, or colour
-present stimuli that relate directly to the needs or goals of those you want to persuade.
Get their attention.
Provide a motivation.
Provide a clear channel for action.
"Displaying humility and acceptance will win friends, influence people, and make life easier."
"Communication consists of the transfer of meaning, so do everything you can to make sure that your messages are not misunderstood."
Favourite Quotes:
"Broadly speaking, there are two barriers that keep us from communicating successfully: the operations of our bodies and our minds, and our assumptions that other people understand and react to the world in the same way that we do."
"Communicate with others in the manner that they prefer and you’ll get what you want: their time, attention, and cooperation."
"In some cases, pictures may reach people who simply don’t listen well to the spoken word, or who may not understand what the words mean."
Improving your confidence - improving your delivery
"Rehearsal will help improve your speech and raise your level of self-confidence. Simply knowing that you’ve been through the contents of your speech more than once builds familiarity and is reassuring. It will also ensure you talk for the correct amount of time. A run-through or two will show whether you have too much, too little, or just enough to say. Rehearsal will also help you to improve your transitions. By practicing your speech, you’ll be able to identify the rough spots and work on smoothing the transition from one main point to another and from one part of the speech to another."
"Good writing — that is, writing with power, grace, dignity, and impact — takes time, careful thought, and revision."
"Good business writing is simple, clear, and concise."
"Always edit. Revising and editing are critical to good writing. Putting some time between writing and editing will help you be more objective. Revise your writing with the intent to simplify, clarify, and trim excess words."
"Eliminate factual errors, typos, misspellings, bad grammar, and incorrect punctuation in your writing. If one detail [in your writing] is recognized to be incorrect, your entire line of thinking may be considered suspect."
"To avoid any confusion, always give directions before reasons, requests before justifications, answers before explanations, conclusions before details, and solutions before problems."
"Be disciplined about your email management. Aim to handle each message just once. If it’s unimportant or irrelevant, hit the delete key. If you spend more than three hours a week sorting through junk mail, you have a problem and need to organize your system."
If you want to motivate people to do something, you first have to catch their attention. There are two ways to capture attention:
-use physical stimuli, such as bright lights, sound, motion, or colour
-present stimuli that relate directly to the needs or goals of those you want to persuade.
Get their attention.
Provide a motivation.
Provide a clear channel for action.
"Displaying humility and acceptance will win friends, influence people, and make life easier."
"Communication consists of the transfer of meaning, so do everything you can to make sure that your messages are not misunderstood."
February 14, 2021
One of the best books from the "Essential" series. It gives in a short format important tips and info on how to communicate, both verbally and in written form, some tips for effective presentations and how to negotiate and talk to people from other cultures and good advice for any manager. It is a short read, so I recommend it for a beginner in business.
January 26, 2025
Nothing amazing, but solid on the subject.
January 6, 2019
مجموعه شش جلدی مدیر حرفه ای انتشارات آریا قلم با چاپ زیبا و بدیعش مثل بقیه کتاب های این انتشارات خلاقانه، مختصر و مفید ترجمه و چاپ شده
جلد اول این سری ششگانه به اسم ارتباطات حرفه ای منتشر شده که در اصل ترجمه ای از همین کتاب Effective Communication
کتاب در 100 صفحه مملو از نکات درباره ارتباطات سازمانی، ارائه و سخنرانی و همینطور ارتباط اینترنتی و آنلاینه
برخی از نکاتش که بنظرم مفید و جالبه:
1- با بیشتر شدن مسئولیت هاتون، باید یادداشت هایی که مینویسید بهتر و دقیق تر باشه.
2- فقط دوعامل برای انتخاب نحوه ارتباط با مخاطب باید لحاظ بشه اول تمایلات شخص یا مخاطب پیام و دوم ویژگی های شیوه نوشتاری و گفتاری
3- قبلا میگفتن اونچیزی که برای خودت میپسندی برای دیگران هم بپسند اما الان قانون اینه که برای دیگران چیزی رو بپسند که خودشون برای خودشون میخوان
4- 80 درصد زمان رو صرف آماده سازی موضوعات برای سخنرانی کنید وتنها 20 درصد وقت رو تمرین اختصاص بدید
5- برای ارائه ها حتما یک نکته کلیدی آماده کنید
6- ساده حرف بزنید
7- گزارش رو بر اساس علاقمندی مخاطب تهیه کنید
مطالعه اش مفید و موثر بود
جلد اول این سری ششگانه به اسم ارتباطات حرفه ای منتشر شده که در اصل ترجمه ای از همین کتاب Effective Communication
کتاب در 100 صفحه مملو از نکات درباره ارتباطات سازمانی، ارائه و سخنرانی و همینطور ارتباط اینترنتی و آنلاینه
برخی از نکاتش که بنظرم مفید و جالبه:
1- با بیشتر شدن مسئولیت هاتون، باید یادداشت هایی که مینویسید بهتر و دقیق تر باشه.
2- فقط دوعامل برای انتخاب نحوه ارتباط با مخاطب باید لحاظ بشه اول تمایلات شخص یا مخاطب پیام و دوم ویژگی های شیوه نوشتاری و گفتاری
3- قبلا میگفتن اونچیزی که برای خودت میپسندی برای دیگران هم بپسند اما الان قانون اینه که برای دیگران چیزی رو بپسند که خودشون برای خودشون میخوان
4- 80 درصد زمان رو صرف آماده سازی موضوعات برای سخنرانی کنید وتنها 20 درصد وقت رو تمرین اختصاص بدید
5- برای ارائه ها حتما یک نکته کلیدی آماده کنید
6- ساده حرف بزنید
7- گزارش رو بر اساس علاقمندی مخاطب تهیه کنید
مطالعه اش مفید و موثر بود
August 27, 2015
Read/heard/ seen it all before, but probably a good starting point.
Displaying 1 - 5 of 5 reviews