Understanding quality management through a unifying framework.
Managing Quality is a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement.
This edition of the text has been updated with many changes to highlight cutting-edge, quality topics.
Definitely an interesting book. My favorite parts had to do with historical figures in Quality Management, the different awards and certificates, and the types of quality systems out there.
I finished this book about three weeks ago at the end of my course. After the first five or six chapters, it became much more informative. However, it is geared toward classroom study. Overall, I am satisfied with the information gained from the book, but I would not likely recommend it to individuals looking to learn about Supply Chain Management.