Skill With People

by Les Giblin

Are you having problems with the boss? Wishing you could be a better spouse? Not communicating well with your employees? Having trouble building business relationships? Or would you just like to improve your people skills and your ability to make strong, lasting impressions on the men and women you meet every day? The solution is "Skill With People!" Les Giblin's timeless classic has what you need to get on the fast track to success at home, at work, and in business. Communicate with impact. Influence with certainty. Listen with sensitivity. "Skill With People" shows you how! About the Author Les Giblin has conducted more than 1,000 "Skill With People" seminars for hundreds of companies and associations, including Mobil, General Electric, Johnson & Johnson, Caterpillar, Blyth Eastman Dillon, Retail Jewelers of America, PGA, National Association of Insurance Agents, plus hundreds of sales and marketing clubs and hundreds of top stores. Les Giblin was 1965 National Salesman of the Year. His book "Skill With People" has sold over 2,000,000 copies, while his other book, "How to Have Confidence and Power in Dealing With People," has sold over 700,000 copies. He has authored three bestselling handbooks. Les Giblin's audiovisual programs are widely used. One association enrolled 5,000 people in his "Skill With People" seminar--another company put 7,000 people through his "Better Selling" program. Les Giblin's track record and his hundreds of thousands of enthusiastic seminar participants and readers attest to his effectiveness as a top teacher of skill with people.

Genres: Communication, Self Help, Nonfiction, Business, Personal Development, Psychology, Leadership

44 pages, Paperback

First published January 1, 1965

About the author

One of the pioneers of the personal development industry, Les Giblin was born in 1912 in Cedar Rapids, Iowa. After serving in the military, Giblin began a sales job with the Sheaffer Pen Company in 1946. His successful career in door-to-door sales allowed him to become an ardent observer of human nature and eventually earned him two titles as national Salesman of the Year.
Talking lessons from his sales career, Giblin penned his classic Skill With People in 1968 and began conducting thousands of seminars for companies and associations including Mobil, General Electric, Johnson & Johnson, Caterpillar, etc.

Transcending generations, Les Giblin’s timeless message of making skill with people the essential ability in your life takes on new meaning in today’s world of impersonal communication.

Make the most of your personal connections as taught by the master of people and sales skills.

Reviews

[Gabrielė Bužinskaitė · Rating 4 out of 5]

How I wish I could just put this book directly to my head and never forget it!

Skill With People is a simply written, very short book, that explains the basics of human nature and the fundamentals of effective and persuasive communication. It explains how to talk to people, make them feel important, listen to them, influence them, convince them, and so on. It is a very quick and easily digestible piece that pretty nearly summarises the principles written in How to Win Friends and Influence people by Dale Carniege.
I would recommend it to anyone who is interested in bettering his social skills.

“If you put out sunshine to people, sunshine will come back from them. Put out a blizzard to them and a blizzard is what you’ll get back.”

[Ladan · Rating 3 out of 5]

Knowledge itself is of no value. It is THE USE OF KNOWLEDGE that makes it valuable. Putting this thought another way - life does not pay off for you on what you can do. Life pays off for you on what you do.

Quite a quick read striving for the presentation of some ideas equipping one with the required skills to get along (read manipulate) with people! Almost all of them seem intuitive and obvious. I would recommend it to teens!

[The Lion's Share · Rating 3 out of 5]

Yeah, yeah, yeah it’s all about you.

[Harumichi Mizuki · Rating 5 out of 5]

Anda tidak perlu repot-repot berusaha keras membuat orang lain tertarik pada diri Anda, karena nyatanya semua orang hanya tertarik pada dirinya sendiri. Tapi jika Anda meluangkan waktu dan perhatian Anda secara tulus kepada orang lain, rasa cinta yang Anda dapatkan pun akan berkali-kali lipat.

Sederhananya, jika Anda menyayangi sesama makhluk Tuhan, maka Tuhan dan ciptaanNya pun akan mencintai Anda. Dan hal itu akan berlaku sebaliknya jika Anda melakukan hal yang sebaliknya.

Yang kompleks sebenarnya adalah bagaimana cara mengekspresikan perasaan tulus kita dengan layak dan sesuai pada tempatnya. Mengingat manusia adalah makhluk yang penuh dengan syak dan wasangka. Mungkin karena dorongan naluri bertahan hidup. Bagaimanapun, apa pun yang Anda lakukan untuk bertahan hidup, jangan pernah sampai merampas kehidupan orang lain.

Kemampuan bersosialisasi bukan kemampuan yang didapat otomatis dari lahir. Namun harus diasah, ditempa dalam lingkungan yang tempat. Jadi hati-hatilah Anda dalam memilih habitat untuk hidup. Itu akan memengaruhi cara berpikir Anda terhadap hidup. Buku yang sangat direkomendasikan untuk mereka yang ingin mengubah dirinya secara total, agar menjadi pribadi yang lebih tulus dan menyenangkan.

Bravo!

Layoutnya sangat menyenangkan. Begitu juga penerjemahannya. Buku ini sanggup memecah isu pengembangan diri tentang cara bersosialisasi dan berteman dengan tepat yang selama ini dianggap rumit, menjadi poin-poin sederhana yang mudah dimengerti dan diterapkan dalam kehidupan sehari-hari.

[Liwin Tjoa · Rating 4 out of 5]

I found this book a tremendous followup to reading Carnegie's How to win friends and influence people. As stated in the other reviews, this great little guide offers the universal principles of communicating with people.

Carnegie's differs in that it answers the fundamental question: Why should I improve my skills with people? Why bother? He does this with umpteen stories threaded throughout the book. The reader is left in no doubt as to the value of its contents.

After reading Carnegie, Skill With People is an incredible, compact aide that can be left lying everywhere. that makes it easy to brush up and revise the pointers that are so valuable.

[Andrew Nalian · Rating 3 out of 5]

I enjoyed this book, but have one criticism. My criticism lies in the part about giving criticism. In the book, it spells out a certain method of how to critique people, with always giving praise first. This needs to be touched on a lot more than a simple method. People catch on to methods, and when they sense a certain type of praise, then they know the criticism is going to follow, making the praise mean nothing.

[Manhardeep Ahluwalia · Rating 5 out of 5]

I started reading PMA and self-help books only after reading this book.

I was in my 9th grade and I was given this 30 pages book. I thought it is a piece of cake to read just 30 pages. I started the book. I believe the book is so compact and to the point that every word on every page matters. That's why Mr. Giblin has also highlighted some of the words by capitalizing them.

Awesome book if you want to have a good impression in front of others, make friends and influence people. Best book I have read so far on building and keeping relations.

[Gordon · Rating 5 out of 5]

I read this book at least once a week. Since it is a primer of sorts on interacting with people the more often I review it the better I'm getting in having smoother social interactions. It's helped me not have as much "dead" space in conversations. I may not be the most entertaining person but at least I've learned how to maintain a conversation.

[Rizky Ayu Nabila · Rating 4 out of 5]

Beberapa isi di dalam bukunya sudah ada di buku The Art of Dealing People.

Aku suka banget sama buku Les Giblin. Ini adalah buku keduanya yang aku baca. Meski bentuknya minimalis, isinya tetap padat dan berbobot. Buku ini lebih menerangkan cara cara yang aplikatif, cara yang bisa kita terapkan langsung di kehidupan nyata. Don't Judge Book By Cover 😁

Selain itu, bukunya juga gak ngebosenin. Layout dan ilustrasi buku ini bikin kita gampang ngerti gimana isi bukunya

[Mario Velarde · Rating 5 out of 5]

It's a how to and abbreviated form of how to win friends and influence people. It's great because it's brief and to the point.

[Simon Martinez · Rating 4 out of 5]

Leer este libro te ayuda a enfocarte en lo que realmente es importante y es la habilidad de tratar con el otro y dejar de hablar tanto de uno mismo. Se lo recomiendo que lo lean.

[Matus Horvath · Rating 4 out of 5]

The book is rather a manual which can be read in 30min and actually should be read by everyone. No mind-blowing insights rather things that are common sense but unfortunately not common practice :)

[Robert Reed · Rating 5 out of 5]

Required reading - once a year at least. The manual that came with my dishwasher was longer than this book, but every word from cover to cover is a gem to be mined.

[Meriyem · Rating 5 out of 5]

This tiny book deals with one of the most important topics for people like me!!! (who talk more than required)

[Sarah♥ · Rating 5 out of 5]

So simple and concise!! What a gem
It's like the notes I would have taken on a longer book! 😂

This is so easy to read and reference!

[Zulfiniar Nur Karimah · Rating 3 out of 5]

Orang lain itu sepuluh ribu kali lebih tertarik pada dirinya sendiri daripada pada Anda.

Itulah kodrat manusia,  menurut buku SKILL WITH PEOPLE yang ditulis oleh Les Giblin,  seorang salesman legendaris yang kesuksesannya diakui dunia. Berdasarkan pengamatan dan pengalaman selama sepuluh tahun, ia menemukan kunci sekaligus landasan untuk berhubungan dengan orang lain. Lalu Giblin menawarkan cara-cara praktis untuk menjalin relasi yang baik demi meningkatkan kualitas hidup kita, baik dalam karir, kehidupan keluarga maupun kehidupan sosial melalui buku ini.

Tebal buku self improvement ini hanya sebanyak 118 lembar, bukunya seukuran buku undang-undang dasar, mini banget deh pokonya, tapi gede manfaatnya.

# Apa aja sih isi buku ini?

Buku mini ini banyak menjelaskan bagaimana cara kita untuk bersikap dan berbicara dengan baik dalam melakukan banyak hal yang berhubungan dengan orang lain, diantaranya :
- Cara terampil berbicara dengan orang
- Cara terampil untuk membuat orang merasa penting
- Cara terampil untuk menyetujui pendapat orang
- Cara terampil untuk mendengarkan orang
- Cara terampil untuk memengaruhi orang
- Cara terampil untuk meyakinkan orang 
- Cara terampil untuk membuat orang mengatakan "YA"
- Cara terampil untuk menentukan suasana hati orang
- Cara terampil untuk memuji orang
- Cara terampil untuk mengkritik orang
- Cara terampil untuk berterimakasih pada orang
- Cara terampil untuk menciptakan kesan baik
- Cara terampil untuk melakukan percakapan

Cara-cara yang disampaikan penulis bersifat teknis, singkat dan praktis, jadi tidak terlalu banyak memberi penjelasan panjang lebar, melainkan langsung to the point memberitahu kepada pembaca tentang apa yang harus dipraktikan.

# Kenapa milih buku ini?

Kenapa? Karena aku merasa perlu. Kita selama 12 tahun sekolah selalu diajarkan bagaimana cara mengerjakan soal matematika, cara melakukan praktikum di laboratorium, sekolah secara tidak langsung seringkali menuntut agar nilai pelajaran kita sesuai dengan kriteria kelulusan minimal tapi kita tidak pernah diajarkan bagaimana cara membuat teman kita senang, bagaimana cara menjadi pendengar yang baik dan bagaimana cara membangun relasi yang baik dengan orang lain. Padahal setelah kita lulus yang kita hadapi di lapangan bukan rumus matematika, bukan sistem periodik unsur kimia, tapi bagaimana cara kita berhadapan dengan orang lain.

Karena itu aku nyari buku-buku yang memang banyak ngajarin hal dasar tentang cara berhubungan dengan orang lain, dan buku inilah salah satunya.

# Kutipan favorit dari buku ini

* Manusia hidup bukan hanya dengan nasi! Manusia membutuhkan santapan untuk jiwa seperti halnya untuk tubuh. Ingat bagaimana rasanya ketika kata yang manis atau pujian diberikan kepada Anda? Ingat bagaimana sepanjang hari atau malam Anda menjadi bersinar oleh kata manis atau pujian itu? Ingat berapa lama perasaan baik itu bertahan? Orang lain pun akan bereaksi persis seperti Anda.  Jadi katakan hal-hal yang ingin didengar oleh orang. Mereka akan menyukai Anda karena mengatakan hal-hal yang baik dan Anda akan merasa enak karena telah mengatakan hal-hal itu.

* Semakin Anda membuat orang itu merasa penting,  semakin besar tanggapan mereka pada Anda.

* Seorang pendengar yang baik selalu berhasil jauh melampaui seorang pembicara yang baik dalam hal mendapatkan afeksi (kasih sayang)  orang lain.

* Jika Anda membuat matahari bersinar bagi orang lain,  Anda pun akan mendapat sinar matahari dari mereka.  Jika Anda mendatangkan badai bagi mereka, Anda pun akan menuai badai.

* Jangan lupa untuk mulai tersenyum dengan cara yang sama seperti yang dilakukan para penghibur dan model profesional.  Katakan dalam hati, tanpa bersuara : "SENYUM" . Anda pasti berhasil.

* Ada suka cita yang lebih besar dalam memberi daripada menerima.

* Hidup tidak membayar Anda atas apa yang DAPAT ANDA LAKUKAN. Hidup membayar Anda atas apa yang ANDA LAKUKAN.

* Setiap orang sepuluh ribu kali lebih tertarik pada dirinya sendiri daripada pada Anda.

# Pendapat aku tentang buku ini

Ada empat hal yang menggambarkan buku ini : mini, singkat, praktis,bermanfaat. Sejam dibaca juga kelar sih tapi penerapannya butuh waktu seumur hidup. Jadi kalau menurut aku, baiknya dibaca berkala gitu, biar selalu inget.

Cocok buat kalian yang pengen tau dasar-dasar cara yang baik untuk berhubungan dengan orang lain. Setelah baca kita akan tau, betapa banyak hal sederhana yang sering kita sepelekan ternyata berdampak besar bagi tanggapan/ perasaan orang lain.

Selamat membaca bukunya, semoga bermanfaat 😊

[Ika · Rating 3 out of 5]

Buku Skill with People membahas tentang hubungan antar individu. Penulisnya, Les Giblin, mengungkap tentang bagaimana berhubungan dengan orang lain dan mengusulkan beberapa pedoman untuk kesuksesan karir, keluarga dan kehidupan sosial. Les giblin memulai pembahasan awal dengan beberapa prosentase pemahaman manusia. Berikut ini salah satunya:



Prosentase Bagaimana kita belajar (dan membeli) :
83 % dengan Penglihatan
11 % dengan Pendengaran
3 ½ % dengan Penciuman
1 ½ % dengan Sentuhan
1 % dengan Rasa

Selain itu, dia memberitahukan trik-trik bagaimana kita harus menggunakan kata-kata “ANDA” dengan benar dalam percakapan kita untuk memperoleh suatu percakapan yang lancar dan hubungan yang baik, bagaimana seseorang begitu menyukai dirinya sendiri sehingga kita perlu memberikan perhatian khusus padanya, dan masih banyak lagi tips-tips khusus yang dia kemukakan.

Buku yang singkat, tipis dan sederhana ini berisi beberapa tips yang sederhana pula, tidak mendalam, tidak terfokus, namun bersifat general. Tidak heran jika dalam buku ini, kita dapat menemukan cara menciptakan kesan pertama dengan baik hingga cara mempengaruhi orang lain. Kelemahan dari buku ini yaitu, semua dibahas dengan begitu singkat sehingga tidak mendalam. Kelebihannya, bahasanya mudah dimengerti dan praktis dibawa ke mana-mana (karena singkat, tipis dan pembahasannya general).

Ada satu kalimat yang saya suka dari buku ini yang seringkali sulit dilakukan namun bila dilakukan akan menimbulkan dampak yang positif:
“Banggalah pada diri anda (tapi tidak sombong), pada siapa anda, apa yang anda lakukan, di mana anda bekerja. Jangan menyesali posisi anda dalam hidup atau diri anda sendiri. Anda adalah anda - jadi kendalikanlah diri anda dengan bangga dan hormat.”

Buku ini cocok bagi mereka yang tidak memiliki cukup banyak waktu untuk mendalami bagaimana menjalin hubungan dan menciptakan kesan baik pada orang lain, karena sifat pembahasannya yang to the point, singkat dan umum. Namun bagi yang suka mendalami ilmu sosial, buku ini dapat dijadikan referensi tambahan bagi informasi yang dimiliki. Semoga buku ini berguna bagi anda!



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[Titus Reed · Rating 5 out of 5]

“Knowledge itself is of no value. It is THE USE OF KNOWLEDGE that makes it valuable.” - Les Giblin

Skill With People is such a profound, yet simple, resource! My father has always recommended that I read this book once a year and that habit has been so beneficial. When I first read this book, there were a few concepts that I intentionally worked into my normal conversations. But upon this year’s re-read, I was amazed at how many of these principles I’ve subconsciously worked into my daily life after reading it multiple times over the past few years!

I highly recommend this small resource to anyone and everyone. As my father stated in his review of this book, the manual to our dishwasher was longer than this book. Pick it up, read it once a year, and be intentional in improving your own skill with people.

[Yulia · Rating 5 out of 5]

It's the best book to read. A good guidance for better deal with people with big ego. I'd prefer the first edition of this book but I found it no where else. The revised edition is too short. Details not really shown on this book, but still I like the theme he keeps on his write. My cousin got his success in his carrier by reading this book.

[Jay · Rating 5 out of 5]

Being an introvert, I always have trouble to talk to people. Dont know how to start a conversation or keep a conversation going. This has caused lots of problems for me. Although it is a small book, Skill with People definitely opened my mind. I wish I had read this book 15 years ago. I will come back to read this book again and again.

[Ira · Rating 5 out of 5]

I guess most of the contents have the similiarity with Dale Carnegie's How to win friends and influence people! But this one is the handy version of it, that u can enjoy reading it while standing inside the bus!

[Kev Willoughby · Rating 5 out of 5]

Definitely a keeper, and I love the emphasis on being genuine with people. I would recommend this book to anyone who cares about other people and about taking the time to make a difference in the lives of the people you care about.

[Dwi Helly · Rating 5 out of 5]

A must read book! It will help you to improve your relationship with others. Very simple, but wonderful

[Santosh Durgavajjala · Rating 4 out of 5]

Dealing with people is a skill. And this book explains beautifully how to acquire those skills. Worth reading it.

[Eliomax · Rating 4 out of 5]

Short but sweet. Good nuggets for communicating with others.

[Glenn Vandyka · Rating 4 out of 5]

Yes, i'm one of those edgy guys who thinks that "you have to be honest! Honest! Honest!". And I do believe that people are fakers, and dumb, and bla bla bla. To note, of course it's only words on my mind, I'm not explicitly say it to peoples (Believe me lol.)

And then, I see the cover of this books, then read some of the table of contents. Then I be like, "huh, this is like that how to win friend book by dale Carnegie, it's not honest! This should be titled 'how to manipulate people', lol.". (I only read first 10 pages of Carnegie's HTWFAIOP). Anyway, the book is only 31 pages, so I tried to read into these fakers quote, i thought.

Until, I read everything in this book. And I realized that I am the dumb one. This book humbled me and give me some insight that, i always thought that I'm better than everyone, but I'm JUST the same as them, in a bad way. People's are people. And the book was right : We only love to think (or talk) about ourselves.

I'm a nerd on "great" things like edgy arts like classic premodernism shits (painting, musics) or watching some cinephile-like movies, historical shits, scientific shits, and philosophical shits. And the thoughts that given by those "great" thing are ideal, philosophical, and perfect. But when it back to me, to people, the nature is the same : hypocrisy. In the end, It's gonna be back to : we only love to think about ourselves.

If you like me, the edgy version of me, you have to read this book with a grain of salt first. And reflect!. Don't read it to fast, don't give a rapid thought. Stop and reflect. You will find this book kinda speak for yourself.

Ofcourse, this book still not perfect. There's some takeaways that were aged, I mean it's written on 1965. Things like "the art of being agreeable" is kinda relevant, but for these era, it's not about being liked, (i think) it's about respect. For example: a boss don't have to be liked as a person, but atleast as an employee you have to respect that's he's/she's your boss.

However, my point is, try to pause and reflect to this book (especially when you're edgy). You have to reflect! Reflect! Reflect!

character development writing intended.

[Ferdi Dirgantara · Rating 4 out of 5]

Berbicara dengan orang baru bagi sebagaian orang terlihat dan terdengar sangat mudah, tapi sebagian juga merasa hal itu bukan hal yang mudah. Beberapa orang tidak terlihat memiliki banyak teman atau bahkan terlihat tidak memiliki teman bukan karena tidak ada yang ingin berteman tapi bisa jadi karena kita yang sulit untuk menyampaikan apa yang kita pikirkan dan bagaimana berkomunikasi dengan mereka.

Buku ini mengajarkanku bagaimana emosi kita sebagai manusia dimana kita lebih tertarik pada diri kita sendiri bukan pada orang lain, bagaimana cara menyampaikan kritikan yang baik agar orang lain dapat menerimanya. Mengajarkan bahwa yang harus dikritik adalah sifat/prilaku yang dilakukan bukan orangnya yang harus dikritik.

Buku ini juga mengajarkan betapa pentingnya suatu pujian, menjadi pendengar yang baik bagi orang lain, bagaimana memulai suatu hubungan, dan lain sebagainya. Buku ini menarik bagi temen-temen yang mungkin ingin belajar berkomunikasi dengan orang lain namun baru mulai untuk mencoba membaca buku juga. Bukunya kecil tapi ilmunya besar jika diterapkan dengan benar

[Semi-Academic Eric · Rating 3 out of 5]

This may be a short and simple book. It seems to have a decent framework.

And, it seems that one could become more decent with people if one were to do this friendly work.

However, I wonder if some of the advice might tend to invite insincere behavior.
For example, after following an explanation of how smiling can set the mood when meeting someone, this section ends with the suggestion to do as professional actors do: say "Cheese."
Actually, I find what works better for me is to really find how I am grateful for what is great about people. Specifically, this person in front of me: What do I like about this person? And, by looking for things to be grateful for more often, smiles are easier to come. (I share this as one who didn't use to do this and who didn't go in for this. Something shifted and I tried it. Sincere smiles, while loving folks, and even making jokes... can do something that doesn't rhyme with folks. Seriously, though, sincerity shows.)

[Sukriti · Rating 3 out of 5]

"Skill With People" by Les Giblin is a practical guide to improving interpersonal skills. Giblin offers valuable insights on effective communication, active listening, and building positive relationships. The book is concise and easy to follow, making it accessible for readers of all backgrounds. It provides practical advice for enhancing interactions in both personal and professional settings. Giblin's emphasis on empathy and understanding others is particularly useful. While the book lacks in-depth psychological theories, it compensates with real-world examples and actionable tips. Overall, "Skill With People" is a valuable resource for anyone seeking to enhance their social competence and boost their success in relationships and communication.

[Jaymes Dunlap · Rating 4 out of 5]

Very short informational. Length is good for reading on commute, lunch, or even home. Gets the information to you in an organized, fast and effective way.

The book overwhelmingly has a selling/sales feel that can apply in other places in life. I can't say I agree with every point and sub-point, such as on being agreeable (oh, the irony), but the majority of it is exceptionally helpful at further refining you techniques interacting with others. Again, this especially true if you are in sales.

Originally printed in 1968, I am surprised this book isn't more popular as the info is relevant and can be applied in the modern day.