Fabulous book! Anyone who's interested in communication should read it, because although all the examples are from mental illness, the general principals are applicable to all kinds of other situations.
I found it absolutely fascinating. I picked it up in the library, couldn't put it down, and skimmed almost the entire book in one sitting, then started back at the beginning and re-read it carefully over the next few weeks.
Some of the more interesting topics include the way that even when people are trying to use reflective listening, they will tend to not reflect back things they are uncomfortable with (and how to fix that), along with how (and why) to delay giving an opinion when someone is not ready to receive it. All in all highly applicable stuff for any conversation where two people's perspectives are so different they are talking right past each other. (Which happens all the time when people from different political bubbles meet, for example.)
One of the best mental health guides I've read. I will develop a training from this material to help counselors support clients who struggle with reality and med adherence. I think it will have a great impact