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TQM and ISO 9000 for Architects and Designers by Nelson, Charles, Nelson, C. (1996) Hardcover
An informal and often humorous guide for architects focusing not so much on obtaining international quality credentials as using the principles behind them to improve performance, reduce risk, and increase profitability. Discusses diagnostic and self-audit techniques, designing and implementing a quality system, key management tools, and tips from architects around the world. Annotation c. by Book News, Inc., Portland, Or.
Hardcover
First published January 1, 1996
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