Quality Management [With CDROM]

by Howard S. Gitlow

Quality Management's all-new section provides the framework for designing effective administrative systems for quality management. New coverage of Six Sigma combines with a wealth of new examples from industry to communicate both the theory and reality of quality management today.

Howard S. Gitlow is a professor at the University of Miami.

Rosa Oppenheim is a professor at Rutgers University.

Alan Oppenheim is a professor at Montclair State University.

David Levine is a professor at Baruch College.

797 pages, Audio CD

First published August 1, 1994