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226 pages, Paperback
First published January 1, 2012
Part of the problem is that we live in a public culture obsessed with the idea that we must at all costs prevent scroungers and layabouts existing at, as it's always put, 'the taxpayer's expense'. 'Efficiency', on this view, consists in catching them out and making sure that anyone who receives any payment is in exchange doing the work they're contracted to do.
It is another example of the fallacy of accountability—that is, the belief that the process of reporting on an activity in the approved form provides some guarantee that something worthwhile has been properly done.