The Mediation Process: Practical Strategies for Resolving Conflict

by Christopher W. Moore

Since it was first published in 1986, The Mediation Process has become a landmark resource for mediation practitioners, trainers, students, and professionals in corporate, legal, health care, education, and governmental arenas. This thoroughly revised and expanded third edition has been updated to include coverage of the most contemporary issues in mediation practice and to provide updated bibliographical resources.

Genres: School, Nonfiction, Leadership, Business, Textbooks

599 pages, Paperback

First published February 28, 1986

Reviews

[Gregory Downey · Rating 5 out of 5]

This book was better than I had originaly expected.
This book was the text for 2 of the courses I took while attending Boise state University.
Both of which were far far better than i had expected also.
This book above all else taught me the value of validation and how to use validation as a means of solving conflict and problems in business and relationships.
It has been a tremendous parenting tool.
This book has also helped me to look at mutiple sides of a conflict or problem from an impartial and unbiased stand-point.
Some of the most profound AHA moments that I have had regarding society's ills came while reading this book.
Not that the book really pointed out the ills themsleves, but that certain things dawned on me as the result of reading about why validation is so effective in dealing with conflict and helping others solve problems.

2 things that i learned while reading this book that weren't necessarily IN the book is that A. People generally sue not for money but for validation. They want the judge to bang the gavel and say that their case has been heard and that the court has taken their side.
B. A key reason that children go astray is because of a lack of validation in the home. go to any public place where there are parents and children and observe how most parents talk to their child. you will often witness a total lack of validation.
Amd where there is no validation there is no trust. Where there is no trust there is no communication. Where there is no communication a parent is impotent in terms of helping their child make wise and correct life choices.

I recommend this book to anyone in a position of leadership. Especially parents.

[Linda Vituma · Rating 4 out of 5]

Daudz stundas veltīju, lai klausītos, kā SARUNĀTIES. Patiesībā, nevis tikai, kā sarunāties, bet kā kaut ko arī SARUNĀT. Un kā ATBALSTĪT, ka citi kaut ko spēj sarunāt. Vienoties. Mediators kā atbalsta persona sarunai. Īsumā par šīs atbalsta personas īpašībām un spējām:
- Enģeļa pacietība.
- Buldoga neatlaidība.
- Īru humors.
- Maratonskrējēja izturība.
- Izvairīšanās spēja kā pussargam.
- Viltība kā Makjavelli.
- Cilvēku izzināšanas spēja kā psihiatram.
- Spēja ievērot konfidencialitāti kā mēmajam.
- Maskēšanās spēja kā degunradzim.
- Un gudrība kā Zālamanam.

Došos papētīt, kas tiem īriem ar to humoru - esot negants ;)

[Reflection · Rating 5 out of 5]

This book is seminal, an important text for every mediation student and professional. Moore provides detailed information on the mediation process and conflict intervention. This is a helpful underpinning that should appeal to experts and novices who would like to gain essential understandings.

Both practical and theoretical this is a gem for mediation practitioners. Perhaps the text is occasionally a little dry, but never boring.

[Patricia · Rating 4 out of 5]

This book deserves credit for prsenting the basic model of western mediation. A good read for anyone just wanted to get familiar with the basic process. Alot has evolved from this. Very procedural.

[Shelley Diamond · Rating 3 out of 5]

This text gives a step by step formal review of the mediation process. Very structured, very thorough. If you are seriously into learning to do mediation and conflict resolution, this is the book for you....

[Moses · Rating 5 out of 5]

I read this book because I wanted a good overview of the mediation process. A very useful book. It explained the different types, schools, and approaches in mediation. The mediation process. If I ever need to do mediation work, I will return to this book and read specific sections in details

[Aileen · Rating 3 out of 5]

I read this for my Advanced Topics in Business course and might find myself referring back to it on occasion.

[Andrea Hintz · Rating 5 out of 5]

Read this for a college course years ago and still use these techniques in the workplace today.

[Lemonade · Rating 4 out of 5]

Well written, easy to follow, and overall good working tool.

[Greg · Rating 4 out of 5]

This is an in-depth examination and exploration of the process of mediation. Moore does a great job of explaining the ins and outs of this powerful method for dispute resolution. My only complaint is that it is a bit pedantic in tone, making it difficult to absorb the content. Nonetheless, this is a good source book for anyone involved in formal conflict resolution or who may be a participant in conflict mediation.

[Glbonafont López i Bonafont · Rating 1 out of 5]

Mediació de conflictes

[Angie · Rating 3 out of 5]

class text....not just for fun. Is a very good overview of the Mediation process and cultural applications.

[Dave Peticolas · Rating 4 out of 5]

A broad overview of the processes and techniques used in the dispute resolution field known as Mediation.

[Kathryn-Claire · Rating 3 out of 5]

Read for a class, not the most dry thing I've ever read but was still sleep inducing.