A practical guide to developing higher levels of performance in large organizations through changes in strategy, organization design, and culture. This guide presents detailed descriptions of ways in which individuals intervened in their organizations, how they arrived at their plans, and how it resulted in improved effectiveness and better business results for the organization.
Nice blend of organizational design and change management. Hanna uses open systems theory and a framework for organizational assessment that balances business situation, strategy, design elements, culture, and business results.
Best quotes, "the system exerts so much energy to maintain stability, that tit will oppose all forces that threaten it--even when radical change may be needed for the ultimate survival of the system" (p. 22); "Intrinsic motivation, ownership, and self-regulation are the typical results when this redesign is done well" (p. 136); "behaviors rarely change without a change in the underlying assumptions, values, and attitudes" (p. 159).