By Paula J. Caplan - You're Smarter Than They Make You Feel: How the Experts Intimidat (1994-02-16) [Hardcover]

by Paula J. Caplan

This is a book for anyone who has sought help from a doctor, lawyer, teacher, auto mechanic, or other expert, and ended up no better off and left with a sense of powerlessness. Caplan discusses the strategies experts typically use to intimidate clients, their reasons for doing so, and provides a wealth of counterstrategies.

Unknown Binding

First published February 1, 1994

About the author

Paula J. Caplan, Ph.D., is a clinical and research psychologist, author of books and plays, playwright, actor, and director. She was born and raised in Springfield, Missouri, received her A.B. with honors from Radcliffe College of Harvard University, and received her M.A. and Ph.D. in psychology from Duke University. She is currently an Affiliate at Harvard University's DuBois Institute, working on their Voices of Diversity project, and a past Fellow at the Women and Public Policy Program of the Kennedy School of Government at Harvard. She has given more than 400 invited addresses and invited workshops and has done more than 1,000 media interviews as part of her work in public education and activism.
She is former Full Professor of Applied Psychology and Head of the Centre for Women's Studies in Education at the Ontario Institute for Studies in Education, and former Lecturer in Women's Studies and Assistant Professor of Psychiatry at the University of Toronto. Her twelfth and latest book is When Johnny and Jane Come Marching Home: How All of Us Can Help Veterans.