UP! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service (UP! Your Service) Paperback – May 14, 2002

by Ron Kaufman

True stories of winners and losers in the quest for superior service. Who wins? Who loses? It’s up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service, and what you must avoid (Chapter 13: The Infinite Absurdity Awards). Plus many more easy-to-use insights on the spirit, language, and culture of superior service. Take a look!

Unknown Binding

First published May 14, 2002

About the author

GlobalGurus #1 Customer Service Guru (2018-2025)

Reviews

[Angelo Vassallo · Rating 4 out of 5]

This is the second book of the series “Up your service”. As the first one is really easy to read. In this book Ron Kaufmann reported some real cases of failure or success in service delivery. I found the first book more interesting, which not means that the quality of this one is bad. You can in effect learn from the examples reported, even if I have to say that some cases has been already described in the first book.

[Refka]

I need the book

[Divyesh Soni]

as i want to give value for money to my customer i think this book might be helpful