The focus for this elegantly written book is a version of a story found in the Iliad and in Sophocles’ play, Ajax. According to the story, the armour of the recently killed Achilles is to be given as a reward to the best soldier in the Greek army besieging Troy. Odysseus’s skills as a soldier are butressed by intelligence and cunning: indeed, he eventually comes up with the idea of the Trojan Horse. So, it is he who wins the contest. His friend, the dependable, courageous, taciturn giant, Ajax, feels he has been dishonoured. While Ajax can be replaced, albeit by four other men, Odysseus cannot be replaced. Ajax, thefore, goes off on a murderous rampage that threatens the lives of his king and colleagues. When Ajax cools off, he kills himself in shame, both because he was denied the prize and because he disgraced himself by behaving badly. Woodruff uses this tale to explore the nature of justice, rewards and leadership.
Cooperation and conflict often coexist. In a competive game, for example, competitors must at first cooperate to create the game. Even in warfare, there is often secret discussion between enemies, and opponents will tacitly refrain from all-out conflict, restricting the means to be used in fighting. So too, conversely, cooperation between teammates is often riven with rivalry and competition.
This book deals specifically with the competition found between team members. Can one outstanding individual be given an appropriate reward without offending other worthy individuals and tearing their team apart? Woodruff sees justice as the essential means to maintaining unity in an army, a company or in any community. Justice, he thinks, is more important than its weaker double, “fairness”. Justice is founded in wisdom, leadership and compassion. It arises through dialogue and through the discovery of shared goals. Fairness, in contrast, is the application of pre-conceived algorithms to human situations. It arises through the application of “incentives”, “assigned targets” and “principles”, all of which, he says, are enemies of justice. “Fairness”, he contends, can be achieved by “management”, but it stands in the way of “leadership”.
A central issue here is the imcommensurability of different kinds of work. In the last resort, two people act differently, exercising qualitatively different abilities. Sometimes, as in a competition such as boxing, one can indeed decide whether a wiley Odysseus is a better boxer than a slugger like Ajax. This is because one of them will win and the other will lose according to the contest’s rules. In a team, however, one needs both the qualities of an Odysseus and those of an Ajax, and there is no satisfactory measure to judge one set of qualities as more important than another. Nor can one award the prize to Ajax out of mere pity, claims Woodruff, for pity is always insulting. Rather, one must find a way to exercise genuine compassion towards potential rivals, finding a way to grant rewards in a manner that a rival can accept without suffering dishonour.
The book concludes by asking how Agamemnon, the king, might have acted differently, and with true leadership, using thoughful compassion to avoid offending both Odysseus and Ajax. I feel, however, that it fails to have a satisfactory answer. In the final analysis, it seems Agememnon is being condemned for not flying by the seat of his pants. More than this, like the man who asks the way to Tipperary, Woodruff seems to be saying that Agamemnon should not have started from here.
This is an intelligent, thought-provoking book. I feel, nevertheless, that it is a bit too hard on “fairness” and on the other qualities that Woodruff thinks fall short of an ideal. Of course, one looks for wisdom, compassion, a sense of justice and good leadership in all people, and not least in those who have authority. Nevertheless, clearly defined rewards and punishments, clear targets, algorims, principles – even boring old management – all have their place both in ancient armies and in the modern corporations that also haunt this book. Not least, laws and procedures provide a buffer against the tyranny that comes from arbitrary leadership, however inspired and “wise” this leadership may seem to be.
St Paul once differentiated between the letter of the law and its spirit, and there is more than an echo of this distinction here. In arguing for justice but not fairness, compassion but not pity, thoughtfulness but not principles, and for other high ideals and not their lowly doubles, Woodruff is invites us to live too much by the spirit. It is useful to have a corrective to an uninspired management swimming in an audit culture. All the same, it is also useful sometimes to rely on the letter of the law.