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Managing the Information Technology Resource: Leadership in the Information Age by Luftman, Jerry N. [Prentice Hall, 2003] (Paperback) [Paperback]
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Displaying 1 - 5 of 5 reviews
Want to read
July 21, 2014good
October 4, 2023
What you do with IT is what matters. Great book for those wanting to evolve in the IT space.
This entire review has been hidden because of spoilers.
February 24, 2014
This is a 2014 review of the first edition (2004) of a book currently in its third edition.
Originally written as a graduate or advanced undergraduate level textbook, if you update several of the excellent but turn of the century examples, even now the book provides good baseline reading to the subject of IT management.
Its strongest chapters are on planning IT strategy (IT Strategy, Strategic Alignment Maturity, Planning-Related IT Processes), and to a lesser degree Managing Emerging Technologies. The chapter on IT processes, even though it was written before the new versions of Cobit and ITIL, provides a good overview on the variety of ways IT activities may be grouped into processes (from 9 processes to over 70 processes) and I would definitely recommend reading it before plunging into any IT management framework. I would also recommend reading chapter 13 Measuring, Reporting and Controlling which includes some very practical and very sound advice on Service Level Agreements (SLAs).
Chapter 9 (Human Resource Considerations)is well researched and covers interesting ground, even though I feel the ethics of IT deserves a chapter to itself and chapter 10 Management of Change was a careful, well developed chapter.
On the other hand the chapter on Organizing IT was disappointing, as was the chapter on IT Governance; IT Business Communications was cursory, while I found the last chapter Assessing the Value of IT unfortunately exclusively focused on financial value and incomprehensible due to my admittedly very weak knowledge on financial management.
A book worth plunging into, if you study or practice IT Management -I hope the third edition has updated the material and examples appropriately and strengthened the weaker chapters.
Originally written as a graduate or advanced undergraduate level textbook, if you update several of the excellent but turn of the century examples, even now the book provides good baseline reading to the subject of IT management.
Its strongest chapters are on planning IT strategy (IT Strategy, Strategic Alignment Maturity, Planning-Related IT Processes), and to a lesser degree Managing Emerging Technologies. The chapter on IT processes, even though it was written before the new versions of Cobit and ITIL, provides a good overview on the variety of ways IT activities may be grouped into processes (from 9 processes to over 70 processes) and I would definitely recommend reading it before plunging into any IT management framework. I would also recommend reading chapter 13 Measuring, Reporting and Controlling which includes some very practical and very sound advice on Service Level Agreements (SLAs).
Chapter 9 (Human Resource Considerations)is well researched and covers interesting ground, even though I feel the ethics of IT deserves a chapter to itself and chapter 10 Management of Change was a careful, well developed chapter.
On the other hand the chapter on Organizing IT was disappointing, as was the chapter on IT Governance; IT Business Communications was cursory, while I found the last chapter Assessing the Value of IT unfortunately exclusively focused on financial value and incomprehensible due to my admittedly very weak knowledge on financial management.
A book worth plunging into, if you study or practice IT Management -I hope the third edition has updated the material and examples appropriately and strengthened the weaker chapters.
November 15, 2016
A coworker gave this to me to read when I was made the manager of my company's support department. As this is essentially a textbook, it wasn't the most exciting read in the world, but it got the job done. It was good to get a bigger picture idea of how my department should work with the rest of the company to achieve mutual goals.
My biggest complain really was that as a book meant to focus on information technology, there was an awful lot of time spent on financial value. Parts of this book seemed meant for people actually managing the IT department itself, while other parts felt a lot more high-level and seemed designed for upper management on how to integrate IT into the company.
My biggest complain really was that as a book meant to focus on information technology, there was an awful lot of time spent on financial value. Parts of this book seemed meant for people actually managing the IT department itself, while other parts felt a lot more high-level and seemed designed for upper management on how to integrate IT into the company.
March 29, 2017
I found this book to be dry. However it is a textbook and it has great reference material.
Displaying 1 - 5 of 5 reviews