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First published January 1, 2000
Thomas Sowell from A Personal Odyssey
One day, a man had a heart attack at around 5 PM, on the sidewalk outside the Public Health Service. He was taken inside to the nurse's room, where he was asked if he were a government employee. If he were, he would have been eligible to be taken to the medical facility there. Unfortunately, he was not, so a phone call was made to a local hospital to send an ambulance. By the time this ambulance made its way through miles of downtown Washington rush-hour traffic, the man was dead. He died waiting for a doctor, in a building full of doctors.
Nothing so dramatized for me the nature of a bureaucracy and its emphasis on procedures, rather than results." Thomas Sowell from A Personal Odyssey