You're no idiot, of course. You know that "casual Friday" doesn't mean your Beavis and Butthead T-shirt and a red vinyl miniskirt, and that fanny-patting doesn't say "good work" to a colleague. But when it comes to the rules for conducting yourself in today's workplace, you get nostalgic for the days when the only rule at a business lunch was "Stop after three martinis." Don't cancel that teleconference just yet! The Complete Idiot's Guide to Business Etiquette has something to teach every smart professional about protocol in the modern workplace. In this Complete Idiot's Guide, you
Mary Mitchell has written nine books. Her column “Ms. Demeanor,” which originated in The Philadelphia Inquirer (where it ran twice weekly for ten years), was nationally syndicated by King Features.
The Seattle Times ran her column “Nice Matters” for several years. She currently writes a column on modern etiquette for Reuters, and she is frequently quoted in nationally circulated magazines as an etiquette authority. She is much in demand as a corporate trainer for matters relating to civility and professionalism.