Communication

by Carolyn Boyes

Get results fast with this quick and easy guide to the fundamentals of communication. Covering all key topics, this book also demonstrates how to use body language to build a rapport with anyone, as well as detailing how to deal with clients and colleagues at all levels.

Genres: Nonfiction, Business

Paperback

First published March 1, 2010

About the author

Carolyn is a Master Practitioner in Hypnosis, Time Line Therapy ® and Neuro-Linguistic Programming (NLP) and a Certified Trainer of NLP. She is registered through the UK General Hypnotherapy Register (GHR) and the General Hypnotherapy Standards Council (GHSC).

Reviews

[Loy Machedo · Rating 1 out of 5]

With all her impressive credentials which include MA (hons), DCH, PG Dip. while being a Certified Trainer & practitioner in Hypnotism, Time Line Therapy and Neuro-Linguistic Programming - Carolyn Boyes delivers a rather sad performance as a writer and author.

Her book - Communication Secrets has in fact no secrets whatsoever. It is an potpourri of NLP, Body Language and Communication fundamentals mixed into a tangled mess that lacks the brilliance or the decency to be read out by any educated person.

With nonsense like
• Don’t Interrupt
• Say ‘No’ nicely
• Listen emphatically
• Stay Professional
• Observe Phone Etiquette
• Handle complaints flexibly
• Be client centered
• Stand or sit tall
• Show gratitude
• Show you’re friendly
• Listen actively
• And to top the list….Practice Handshake
I would say….please do yourself a favor….avoid this book at all costs. It seriously lacks intelligence to be taken seriously by even a school going kid.

Overall rating – 1 out of 10.

[Sean · Rating 5 out of 5]

I have read a few of Carolyn Boyes' books now and I think this is the third one. She is a very clear communication and embodies her message. This book contains about 50 secrets of communication. Some are obvious - or should be obvius - such as paying attention to your body language, choice of words and tone of voice. Some are less obvious such as work at building rapport before you launch into your message. I especially like the way she encapsulates imortant aspects of communication in memorable acrostics such as, for example, BOOST for feedback/ B=balanced; O=observed; O=objctive; S=specific and t=timely. Although business is the context of the communication, the practical principles ahred are clearly appropriate in other situations and easily transferable. What really hit home to me is the importance of acknowledging good intentions are not enough: if you want to be effective both in work and in life, you need to have a strategy. Really helpful.

[Stephen · Rating 4 out of 5]

This is a short book but has a lot of good content. It doesn't dive deep but rather gives a succinct outline of communication practices. I thought the advice was fairly practical and I think most people could get something out of it. The book quoted a lot of "essential" books of business and I thought that was good because it pulled the best gems of advice from those books. I plan on reading more from the Collins Business Secrets series because they are brief but good overviews on business topics. This book is good and probably better for you than listening to most podcasts.

[Devashish Sharma · Rating 2 out of 5]

Not a lot of new things to learn .
What should have been an article is turned into a poor book. Perhaps the article would have got 4 * but this barely gets 2 *.

[Aisha Alhashmi · Rating 4 out of 5]

Straight to the point with very valuable tips on communication and leading effective meetings, as well as building rapport professionally

[Mustafa · Rating 3 out of 5]

I would prefer this book for beginners to improve there abilities in communication that include the principles and essentials delivered in simple language

[Eslam Nour · Rating 5 out of 5]

A must-read for everyone working on a project or deal 👌

[Udhayt · Rating 3 out of 5]

I would suggest this book to all IT guys.Usually this kind of books will be boring and hard to turn the pages. But this one is quite different and it is worth to read.

I appreciate the author for not taking more than two pages to explain each point which i found different from other books where same contents repeat again and again.

By reading few pages of this book at crossword ,i thought it must be a good one.So i purchased set of books(bit costly). Thank god it doesn't disappoint me. Following the things mentioned in this book, definitely will help you to improve your professionalism at work.

Good one.Thank you!

[Lizzie]

A Swaziland holiday read. I knew this subject matter a little better than others in this series, so much of this material wasn't very secretive. Although, I wished for some more citing of sources such as in the example different linguistic styles. It could work for a Human Resource resource. For better or worse I can see some of these chapters photocopied for a training.

[Jin Kok · Rating 3 out of 5]

Quick bites of information that delivers the punch, but lacking in heavy hitting examples

[Nadeen Nassef · Rating 3 out of 5]

الكتاب فى حد ذاته ممكن ترجعله فى أى وقت وتقرا الملاحظات فى آخر كل صفحة فيه من غير ما تقرأ الكتاب كله